Robert Sendacki Email & Phone Number

Łódź, Pl

Łódź, Łódzkie, Poland

Poland

Robert helps Client's Management Teams to achieve the most ambitious goals delivering high value.Broad experience in:- Production - different industry sectors i.e. food; bathroom and spa equip.; textile maint., hygiene and facility services- Financial Services - Banking, Life and P&C Insurance, Leasing, Pension- IT ServicesSelected soft & hard specialities:Strategy deployment and management for change and ambitious goals achievementShadowing, coaching, mentoring - people developmentProject managementProducts and processes streamlining and developmentContinuous Improvement, Lean, Simplicity, Processes' KPI & BenchmarkingCustomer experience management, quality programsProcess innovationBusiness AnalysisBusiness and IT effective cooperation incl. Agile, Portfolio Management, Business RequirementsEnd-to-end IT system implementationWorkflow platform development

Poland

Poland / Ce Europe

Robert delivers Lean Six Sigma and Project Management training, designs and facilitates workshops. Robert also supports Clients in continuous improvement programmes. Besides the hard skills, tools and principles, Robert focus on soft skills, behaviour and competencies underpinned by Deming Thinking.Robert delivers also great support to his Clients in change leadership.robert.sendacki@pmi.co.uk---Process Management International (PMI) is a provider of business improvement and process excellence consultancy and training.Headquartered in the UK with global delivery capability, in 2019 PMI will celebrated 35 years of working with clients to improve their processes and deliver customer-centric organisational improvements. Thousands of people have benefited from PMI's in-house and public training and consultancy.As the Lean and Six Sigma partners of the Chartered Quality Institute, PMI combines experience and expertise to offer services and support that achieve rapid, effective and permanent results.Specialties of PMI:LeanSix SigmaProcess ImprovementOperational ExcellenceBusiness TransformationCoachingProject ManagementListen to how PMI is valued by its customers: http://www.pmi.co.uk/testimonials

Poland

Robert helps companies address their highest value, tough business problems through investment in Process Excellence & Innovation. By listening, understanding and hand-in-hand formulating as well as implementing solutions. The clients really take ownership thanks to unique approach based on knowledge transfer and focus on development of strong change agents. The customised solutions fit clients unique business needs, situation and culture. Above mix delivers long term sustainable impact.Specialities:- Business Excellence: Change Management, Sales Force Effectiveness, Business Model Innovation- Process Excellence: Lean, Simplicity, Process KPI & Benchmarking, Six Sigma,- Innovation: Customer Experience, Customer Insights, Process InnovationIndustries: - Financial Sector (mostly Banking, Life Insurance, Pension, P&C Insurance), - Utilities, - FMCG, - Pharmaceutical.Regional Focus: Poland, Central and Eastern Europerobert.sendacki@valeocon.com

Łódź Area, Poland

Head of business unit (team of ca. 100 people) developing the products and processes for mBank & MultiBank as well as maintaining them on production.Deployed continuous improvement program.Managed effective cooperation between business and IT, including agile metodologies, project portfolio managementResponsible for workflow platform and internet forms development.Designed and responsible for implementation of unique Processes' KPI & Benchmarking platform as well as program driving quality based on that platform (unique mix of Net Promoter Score, Mystery Shopper, complaints, etc.)

Łódź Area, Poland

Robert was in kind of COO role for MultiBank responsible for: - development of products and processes - both business and regulatory requirements;- workflow platform design and development - initially to meet requirements for Advanced Methods of Provisions Calculations, then to improve business, service, risk management and finance processes;- lean six sigma program deployment to build customer value and convenience - cross banking program including business (credits, depo, account / retail and company clients), customer service (contact center, internet, branches / claims) as well credit risk and finance processes streamlining;- business analysis, requirements and designing for IT functionality;- business tests, releases and production support including change requests;- projects portfolio management;- customer service (customer complaints handling, quality improvements, call center coordination);- analytical crm.

Poland

Head of Customer retention for Life Insurance and PensionContinuous Improvement Program (Lean Six Sigma)

Poland

1) Responsible for process modelling and building process map2) Coaching and building of processes reengineering competencies3) Internal communication regarding processes4) Support to new initiatives and their organization5) Cooperation and leading selected projects6) Communicate and coordinate processes within Tryg Vesta GroupSince March 2005 member of Steering Committee of merge project (Tryg Polska and HDI Samopomoc – both members of HDI International Group). Moreover leads three sub-projects and participates in a few other sub-projects as the team member.

Senior consultant specialized in Financial Services Industry: banking and insurance at ACCENTURE, global firm that is a worldwide leader in management and IT consulting.(previously known as Andersen Consulting). Worked for biggest banks in Poland mostly on implementation of IT core systems. One of the most important project was mBank / Multibank (e-banking) - loans area - product and process Polish customisation incl. design and implementation of provision calculation process and calculators as well as design of credit scoring.

Mba

London Business School HEC School of Management Paris NHH Norwegian School of Economics and Business Administration Warsaw University.

Msc With Honors, Finance And Banking

Msc With Honors, Computer Science And Econometrics