Robert Sendacki work email
- Valid
Robert Sendacki personal email
Robert is experienced executive and consultant with broad, 25-years-practice in management, change and projects delivery. He has robust knowledge of the financial sector coupled with understanding of IT / FinTech as well as regulatory constraints i.e. credit risk assessment and provisions calculation.On top of that, over last 4 years he helped successfully his Client's Management Teams in production (different industries) and IT services - learning a lot and extending heavily his experience.Robert is highly experienced in lean development of products and processes (incl. both business and regulatory requirements); project management; change mgmt.; strategy deployment and structured approach to achieve the most ambitious goals; business-IT cooperation; delighting customer experience in order to build sustainable results. He has also broad experience in business analysis and requirements specification, structuring and prioritization as well as their testing, roll-out and production support for large, international financial services organizations.Robert is experienced leader who knows how motivate, engage and develop people. He used to lead multi-cultural teams from several to hundreds of members.Robert personally believes that every organization can achieve significantly better results enabling their own resourcesSpecialities: Project ManagementStrategy deployment and structured approach to achieve ambitious goalsChange managementShadowing, coaching and mentoring for people developm.Products and processes developm.Lean, Simplicity, Processes' KPI & BenchmarkingCustomer experience management, quality programsProcess innovationBusiness analysisBusiness and IT effective cooperation incl. Agile, Portfolio Management, Business RequirementsEnd-to-end IT system implem.Workflow platform developm.Industries:- FS: Banking, Life and P&C Insurance, Leasing, Pension- Production: food; bathroom and spa equip.; textile maint., hygiene and facility services
-
Co-Founder And CeoMakolab ConsultingŁódź, Pl -
Co-Founder & CeoMakolab Consulting Dec 2020 - PresentŁódź, Łódzkie, Poland -
Independent Senior Consultant And Interim ExecutiveConsulting. Trainings. Continuous Improvement. Project Management. Own Company: Robert Sendacki 2014 - PresentPolandRobert helps Client's Management Teams to achieve the most ambitious goals delivering high value.Broad experience in:- Production - different industry sectors i.e. food; bathroom and spa equip.; textile maint., hygiene and facility services- Financial Services - Banking, Life and P&C Insurance, Leasing, Pension- IT ServicesSelected soft & hard specialities:Strategy deployment and management for change and ambitious goals achievementShadowing, coaching, mentoring - people developmentProject managementProducts and processes streamlining and developmentContinuous Improvement, Lean, Simplicity, Processes' KPI & BenchmarkingCustomer experience management, quality programsProcess innovationBusiness AnalysisBusiness and IT effective cooperation incl. Agile, Portfolio Management, Business RequirementsEnd-to-end IT system implementationWorkflow platform development
-
DirectorPwc Polska Aug 2018 - 2020Poland -
Senior ConsultantProcess Management International (Pmi) 2015 - 2019Poland / Ce EuropeRobert delivers Lean Six Sigma and Project Management training, designs and facilitates workshops. Robert also supports Clients in continuous improvement programmes. Besides the hard skills, tools and principles, Robert focus on soft skills, behaviour and competencies underpinned by Deming Thinking.Robert delivers also great support to his Clients in change leadership.robert.sendacki@pmi.co.uk---Process Management International (PMI) is a provider of business improvement and process excellence consultancy and training.Headquartered in the UK with global delivery capability, in 2019 PMI will celebrated 35 years of working with clients to improve their processes and deliver customer-centric organisational improvements. Thousands of people have benefited from PMI's in-house and public training and consultancy.As the Lean and Six Sigma partners of the Chartered Quality Institute, PMI combines experience and expertise to offer services and support that achieve rapid, effective and permanent results.Specialties of PMI:LeanSix SigmaProcess ImprovementOperational ExcellenceBusiness TransformationCoachingProject ManagementListen to how PMI is valued by its customers: http://www.pmi.co.uk/testimonials -
Senior ConsultantValeocon Management Consulting 2014 - 2018PolandRobert helps companies address their highest value, tough business problems through investment in Process Excellence & Innovation. By listening, understanding and hand-in-hand formulating as well as implementing solutions. The clients really take ownership thanks to unique approach based on knowledge transfer and focus on development of strong change agents. The customised solutions fit clients unique business needs, situation and culture. Above mix delivers long term sustainable impact.Specialities:- Business Excellence: Change Management, Sales Force Effectiveness, Business Model Innovation- Process Excellence: Lean, Simplicity, Process KPI & Benchmarking, Six Sigma,- Innovation: Customer Experience, Customer Insights, Process InnovationIndustries: - Financial Sector (mostly Banking, Life Insurance, Pension, P&C Insurance), - Utilities, - FMCG, - Pharmaceutical.Regional Focus: Poland, Central and Eastern Europerobert.sendacki@valeocon.com -
Director Of Products And Processes Development DepartmentMbank & Multibank 2010 - 2014Łódź Area, PolandHead of business unit (team of ca. 100 people) developing the products and processes for mBank & MultiBank as well as maintaining them on production.Deployed continuous improvement program.Managed effective cooperation between business and IT, including agile metodologies, project portfolio managementResponsible for workflow platform and internet forms development.Designed and responsible for implementation of unique Processes' KPI & Benchmarking platform as well as program driving quality based on that platform (unique mix of Net Promoter Score, Mystery Shopper, complaints, etc.) -
Head Of Delivery (Products, Processes, It Functionality) And QualityMultibank (Bre Bank) 2007 - 2010Łódź Area, PolandRobert was in kind of COO role for MultiBank responsible for: - development of products and processes - both business and regulatory requirements;- workflow platform design and development - initially to meet requirements for Advanced Methods of Provisions Calculations, then to improve business, service, risk management and finance processes;- lean six sigma program deployment to build customer value and convenience - cross banking program including business (credits, depo, account / retail and company clients), customer service (contact center, internet, branches / claims) as well credit risk and finance processes streamlining;- business analysis, requirements and designing for IT functionality;- business tests, releases and production support including change requests;- projects portfolio management;- customer service (customer complaints handling, quality improvements, call center coordination);- analytical crm.
-
Customer Retention Manager / Lean Six Sigma Black BeltNationale-Nederlanden Jan 2006 - Aug 2007PolandHead of Customer retention for Life Insurance and PensionContinuous Improvement Program (Lean Six Sigma) -
Head Of Business ProcessesTryg (Prev. Know As Nordea Ubezpieczenia) Dec 2003 - Nov 2005Poland1) Responsible for process modelling and building process map2) Coaching and building of processes reengineering competencies3) Internal communication regarding processes4) Support to new initiatives and their organization5) Cooperation and leading selected projects6) Communicate and coordinate processes within Tryg Vesta GroupSince March 2005 member of Steering Committee of merge project (Tryg Polska and HDI Samopomoc – both members of HDI International Group). Moreover leads three sub-projects and participates in a few other sub-projects as the team member. -
Senior ConsultantAccenture Aug 1998 - Nov 2003Senior consultant specialized in Financial Services Industry: banking and insurance at ACCENTURE, global firm that is a worldwide leader in management and IT consulting.(previously known as Andersen Consulting). Worked for biggest banks in Poland mostly on implementation of IT core systems. One of the most important project was mBank / Multibank (e-banking) - loans area - product and process Polish customisation incl. design and implementation of provision calculation process and calculators as well as design of credit scoring.
Robert Sendacki Skills
Robert Sendacki Education Details
-
Wutbs, London Business School, Hec, NhhMba -
Finance And Banking -
Computer Science And Econometrics
Frequently Asked Questions about Robert Sendacki
What company does Robert Sendacki work for?
Robert Sendacki works for Makolab Consulting
What is Robert Sendacki's role at the current company?
Robert Sendacki's current role is Co-Founder and CEO.
What is Robert Sendacki's email address?
Robert Sendacki's email address is robert_sendacki@wp.pl
What schools did Robert Sendacki attend?
Robert Sendacki attended Wutbs, London Business School, Hec, Nhh, University Of Lodz, University Of Lodz.
What skills is Robert Sendacki known for?
Robert Sendacki has skills like Business Process Improvement, Business Process, Change Management, Management, Project Management, Management Consulting, Crm, Project Portfolio Management, Business Development, Consulting, Business Analysis, Team Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial