Robert Sendacki

Robert Sendacki Email and Phone Number

Co-Founder and CEO @ MakoLab Consulting
Łódź, PL
Robert Sendacki's Location
Lodz Metropolitan Area, Poland
Robert Sendacki's Contact Details

Robert Sendacki work email

Robert Sendacki personal email

n/a
About Robert Sendacki

Robert is experienced executive and consultant with broad, 25-years-practice in management, change and projects delivery. He has robust knowledge of the financial sector coupled with understanding of IT / FinTech as well as regulatory constraints i.e. credit risk assessment and provisions calculation.On top of that, over last 4 years he helped successfully his Client's Management Teams in production (different industries) and IT services - learning a lot and extending heavily his experience.Robert is highly experienced in lean development of products and processes (incl. both business and regulatory requirements); project management; change mgmt.; strategy deployment and structured approach to achieve the most ambitious goals; business-IT cooperation; delighting customer experience in order to build sustainable results. He has also broad experience in business analysis and requirements specification, structuring and prioritization as well as their testing, roll-out and production support for large, international financial services organizations.Robert is experienced leader who knows how motivate, engage and develop people. He used to lead multi-cultural teams from several to hundreds of members.Robert personally believes that every organization can achieve significantly better results enabling their own resourcesSpecialities: Project ManagementStrategy deployment and structured approach to achieve ambitious goalsChange managementShadowing, coaching and mentoring for people developm.Products and processes developm.Lean, Simplicity, Processes' KPI & BenchmarkingCustomer experience management, quality programsProcess innovationBusiness analysisBusiness and IT effective cooperation incl. Agile, Portfolio Management, Business RequirementsEnd-to-end IT system implem.Workflow platform developm.Industries:- FS: Banking, Life and P&C Insurance, Leasing, Pension- Production: food; bathroom and spa equip.; textile maint., hygiene and facility services

Robert Sendacki's Current Company Details
MakoLab Consulting

Makolab Consulting

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Co-Founder and CEO
Łódź, PL
Employees:
18
Robert Sendacki Work Experience Details
  • Makolab Consulting
    Co-Founder And Ceo
    Makolab Consulting
    Łódź, Pl
  • Makolab Consulting
    Co-Founder & Ceo
    Makolab Consulting Dec 2020 - Present
    Łódź, Łódzkie, Poland
  • Consulting. Trainings. Continuous Improvement. Project Management. Own Company: Robert Sendacki
    Independent Senior Consultant And Interim Executive
    Consulting. Trainings. Continuous Improvement. Project Management. Own Company: Robert Sendacki 2014 - Present
    Poland
    Robert helps Client's Management Teams to achieve the most ambitious goals delivering high value.Broad experience in:- Production - different industry sectors i.e. food; bathroom and spa equip.; textile maint., hygiene and facility services- Financial Services - Banking, Life and P&C Insurance, Leasing, Pension- IT ServicesSelected soft & hard specialities:Strategy deployment and management for change and ambitious goals achievementShadowing, coaching, mentoring - people developmentProject managementProducts and processes streamlining and developmentContinuous Improvement, Lean, Simplicity, Processes' KPI & BenchmarkingCustomer experience management, quality programsProcess innovationBusiness AnalysisBusiness and IT effective cooperation incl. Agile, Portfolio Management, Business RequirementsEnd-to-end IT system implementationWorkflow platform development
  • Pwc Polska
    Director
    Pwc Polska Aug 2018 - 2020
    Poland
  • Process Management International (Pmi)
    Senior Consultant
    Process Management International (Pmi) 2015 - 2019
    Poland / Ce Europe
    Robert delivers Lean Six Sigma and Project Management training, designs and facilitates workshops. Robert also supports Clients in continuous improvement programmes. Besides the hard skills, tools and principles, Robert focus on soft skills, behaviour and competencies underpinned by Deming Thinking.Robert delivers also great support to his Clients in change leadership.robert.sendacki@pmi.co.uk---Process Management International (PMI) is a provider of business improvement and process excellence consultancy and training.Headquartered in the UK with global delivery capability, in 2019 PMI will celebrated 35 years of working with clients to improve their processes and deliver customer-centric organisational improvements. Thousands of people have benefited from PMI's in-house and public training and consultancy.As the Lean and Six Sigma partners of the Chartered Quality Institute, PMI combines experience and expertise to offer services and support that achieve rapid, effective and permanent results.Specialties of PMI:LeanSix SigmaProcess ImprovementOperational ExcellenceBusiness TransformationCoachingProject ManagementListen to how PMI is valued by its customers: http://www.pmi.co.uk/testimonials
  • Valeocon Management Consulting
    Senior Consultant
    Valeocon Management Consulting 2014 - 2018
    Poland
    Robert helps companies address their highest value, tough business problems through investment in Process Excellence & Innovation. By listening, understanding and hand-in-hand formulating as well as implementing solutions. The clients really take ownership thanks to unique approach based on knowledge transfer and focus on development of strong change agents. The customised solutions fit clients unique business needs, situation and culture. Above mix delivers long term sustainable impact.Specialities:- Business Excellence: Change Management, Sales Force Effectiveness, Business Model Innovation- Process Excellence: Lean, Simplicity, Process KPI & Benchmarking, Six Sigma,- Innovation: Customer Experience, Customer Insights, Process InnovationIndustries: - Financial Sector (mostly Banking, Life Insurance, Pension, P&C Insurance), - Utilities, - FMCG, - Pharmaceutical.Regional Focus: Poland, Central and Eastern Europerobert.sendacki@valeocon.com
  • Mbank & Multibank
    Director Of Products And Processes Development Department
    Mbank & Multibank 2010 - 2014
    Łódź Area, Poland
    Head of business unit (team of ca. 100 people) developing the products and processes for mBank & MultiBank as well as maintaining them on production.Deployed continuous improvement program.Managed effective cooperation between business and IT, including agile metodologies, project portfolio managementResponsible for workflow platform and internet forms development.Designed and responsible for implementation of unique Processes' KPI & Benchmarking platform as well as program driving quality based on that platform (unique mix of Net Promoter Score, Mystery Shopper, complaints, etc.)
  • Multibank (Bre Bank)
    Head Of Delivery (Products, Processes, It Functionality) And Quality
    Multibank (Bre Bank) 2007 - 2010
    Łódź Area, Poland
    Robert was in kind of COO role for MultiBank responsible for: - development of products and processes - both business and regulatory requirements;- workflow platform design and development - initially to meet requirements for Advanced Methods of Provisions Calculations, then to improve business, service, risk management and finance processes;- lean six sigma program deployment to build customer value and convenience - cross banking program including business (credits, depo, account / retail and company clients), customer service (contact center, internet, branches / claims) as well credit risk and finance processes streamlining;- business analysis, requirements and designing for IT functionality;- business tests, releases and production support including change requests;- projects portfolio management;- customer service (customer complaints handling, quality improvements, call center coordination);- analytical crm.
  • Nationale-Nederlanden
    Customer Retention Manager / Lean Six Sigma Black Belt
    Nationale-Nederlanden Jan 2006 - Aug 2007
    Poland
    Head of Customer retention for Life Insurance and PensionContinuous Improvement Program (Lean Six Sigma)
  • Tryg (Prev. Know As Nordea Ubezpieczenia)
    Head Of Business Processes
    Tryg (Prev. Know As Nordea Ubezpieczenia) Dec 2003 - Nov 2005
    Poland
    1) Responsible for process modelling and building process map2) Coaching and building of processes reengineering competencies3) Internal communication regarding processes4) Support to new initiatives and their organization5) Cooperation and leading selected projects6) Communicate and coordinate processes within Tryg Vesta GroupSince March 2005 member of Steering Committee of merge project (Tryg Polska and HDI Samopomoc – both members of HDI International Group). Moreover leads three sub-projects and participates in a few other sub-projects as the team member.
  • Accenture
    Senior Consultant
    Accenture Aug 1998 - Nov 2003
    Senior consultant specialized in Financial Services Industry: banking and insurance at ACCENTURE, global firm that is a worldwide leader in management and IT consulting.(previously known as Andersen Consulting). Worked for biggest banks in Poland mostly on implementation of IT core systems. One of the most important project was mBank / Multibank (e-banking) - loans area - product and process Polish customisation incl. design and implementation of provision calculation process and calculators as well as design of credit scoring.

Robert Sendacki Skills

Business Process Improvement Business Process Change Management Management Project Management Management Consulting Crm Project Portfolio Management Business Development Consulting Business Analysis Team Management Business Transformation Banking Insurance Business Process Design Continuous Improvement Commercial Banking Retail Banking Life Insurance Property And Casualty Insurance Financial Services Program Management Operations Management Process Management Lean Six Sigma Lean Manufacturing Lean Management Operational Excellence Business Strategy Strategy Regulatory Compliance Regulatory Requirements Business Process Re Engineering Business Requirements Executive Management People Management People Development Interim Management Coaching And Mentoring Regulatory Reporting Manage Complex Projects Change Project Management Shadowing Kpi Implementation Benchmarking Business Process Automation Provisioning Credit Scoring Business Process Analysis Innovation Development

Robert Sendacki Education Details

Frequently Asked Questions about Robert Sendacki

What company does Robert Sendacki work for?

Robert Sendacki works for Makolab Consulting

What is Robert Sendacki's role at the current company?

Robert Sendacki's current role is Co-Founder and CEO.

What is Robert Sendacki's email address?

Robert Sendacki's email address is robert_sendacki@wp.pl

What schools did Robert Sendacki attend?

Robert Sendacki attended Wutbs, London Business School, Hec, Nhh, University Of Lodz, University Of Lodz.

What skills is Robert Sendacki known for?

Robert Sendacki has skills like Business Process Improvement, Business Process, Change Management, Management, Project Management, Management Consulting, Crm, Project Portfolio Management, Business Development, Consulting, Business Analysis, Team Management.

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