Robert Sens Email & Phone Number

Round Hill, Va, Us

Luray, Virginia, Us

Catonsville, Maryland, Us

Washington, District Of Columbia, Us

Currently, I oversee operations across Program Management, Communications, and Technology (half the company) practice areas, providing leadership and direction in a Chief Operating Officer (COO) capacity.

Reston, Va, Us

During my time with Brillient Corporation, I earned 2 fast-track promotions, expanding my scope from managing a single program to overseeing staffing, employee relations, budgets, and deliverables within the Federal Civil and National Security practice areas.➟ Introduced foundational SOPs around program management, staffing and hiring, and performance improvement to mature the organization, boost consistency, and instill accountability. Instituted multi-layer tracking systems for contract progress and performance, successes, and risks.➟ Established a Project Management Office (PMO) to centralize resources, eliminate duplicated efforts, and streamline operations. Sustained an average gross profit margin of 50%+ on portfolio contracts while maintaining superior customer satisfaction.➟ Grew the portfolio from $60M with 500 people to $200M and 1.5K people despite COVID-related challenges by providing training, fostering a collaborative environment, and holding team members accountable. Managed 6 federal government contracts (SBA, DHS, IRS) and secured 100% eligible contract extensions within tenure.➟ Achieved the highest levels of client satisfaction, resulting in praise from high-level government officials and directly leading to new awards. Routinely credited by the government as bringing top-level customer service.

Reston, Va, Us

Reston, Va, Us

Alexandria, Virginia, Us

As a Program Manager with Aptive Resources, I managed 3 Federal government communications and media analysis contracts for Department of Veterans Affairs (VA) and Defense Health Agency (DHA), while leading business development and a team of 6 direct reports.➟ Efficiently and fiscally administered all program management operations, including personnel, subcontracts, client invoicing, and client relations, while reducing costs and increasing quality and client satisfaction.➟ Formed a strong relationship with a reluctant client to become indispensable to their day-to-day. Revitalized the communications strategies and outreach efforts, increasing social media engagement by 60% and event attendance by 200%.➟ Acted as a trusted advisor and anticipated and translated clients' needs, issues, and ideas into effective strategies and action plans, including providing direction on change management processes.➟ Streamlined and optimized company RFP performance volumes by developing and instituting SOP to track past performance and client feedback.

Pittsburgh, Pennsylvania, Us

Joining Akoya in 2017, I excelled in an evolving and expanding role to manage the overall communications effort. I led 20+ communications professionals to achieve goals and standards and managed a $10M budget while developing communications plans, comms architectures, consumer journeys, campaign narratives, and channel plans. ➟ Aligned and improved coordination of Communications functional streams by establishing improved processes and culture, leading to a more consistent message and lifted client satisfaction.➟ Leveraged extensive Program Management experience to support the company’s special projects and lead high-profile initiatives with Federal clients, including the DHA and Military Health Systems (MHS).

Reston, Va, Us

I was initially recruited to provide expertise as a senior analyst for high-profile clients while overseeing weekend operations as acting COO. After 2 years, I earned a promotion to develop and lead a brand-new training & development program companywide.➟ Ensured quality and client satisfaction on 20 client-facing, daily media analysis products for government and corporate customers, including the White House, federal departments and agencies, and Fortune 500 companies. ➟ Developed and rolled out a 4-part strategic analysis training program to assess and improve the performance of 100+ analysts, increasing client satisfaction and employee retention rates by 62%.➟ Improved capacity, including number of clients, personnel, and briefings, as well as efficiency of operations, and reduced level of effort by overhauling personnel and production efforts to drive enhanced flexibility and accountability.➟ Strengthened company partnerships and improved financial outcomes by devising an evaluation program for third-party vendor services to advise company leadership.

Washington, Dc, Us

➟ Presented actionable briefings and written analyses to high-level U.S. Executive Branch Officials, senior policymakers, and various members of Congress, including the Secretary of Defense, Senate Foreign Affairs Committee, and the Vice President’s National Security Advisor.➟ Deployed to Afghanistan in support of Operation Enduring Freedom, and supervised multiple teams of various staff, including 60+ federal and contract staff, while improving performance, quality, and output.➟ Cultivated long-term relationships within the Defense community, which resulted in increasing the team’s customer base and awareness of the Agency’s mission.

Juris Doctor (J.D.), Law

Bachelor Of Science In Communication, Journalism