Robert S. Email & Phone Number

• Developed custom website and lead design of D2C web store using WordPress, WooCommerce (CMS) and WPBakery Page Builder with third-party web developer. Developed unique category trees for products• Maintain and update website and store including new pages, product changes, new products, price changes, inventory control, updating web pages and other webmaster duties• Developed system to organized web store warehouse and complete full inventory count every year• Develop, maintain, and execute shipping, FAQs, packing, return, refund and exchange policies and procedures (Using USPS (Stamps.com), UPS and ShipStation)• Maintain proper product levels and inventory control for merchandise and organized backroom to facilitate effective ordering and stock rotation• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction• Monthly and yearly sales reporting• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns• Answer customer emails and call• Develop new products• Work with suppliers to compare rates and order product• Create and update product labels using BarTender• Establish quality controls for web products• Manage sales and discounts• Implemented ticket system (FreshDesk) to streamline Customer Service• Review, pack, and ship orders• Aid Finance Department regarding web sales• ERP system (Priority) for inventory control and ordering new product• Review web customer surveys, 99% positive customer satisfaction• Train customer service to web store procedures• Assist IT Manager with general IT duties: troubleshooting issues and helpdeskISO 9001:2015 Internal Auditor – Completed 3-Day Internal Auditor Course (Certificate # QI10413) • Write and aid with SOPs, WIs and ISO Procedures• ISO Document Control Coordinator• Issue corrective actions and aid in maintaining non-conformances log

Mechanicsburg, Pennsylvania

General customer service, key holder, answering phones. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Provided positive first impressions to welcome existing, new, and potential customers. Daily unit checks including sweeping and cleaning and use of a cash register. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Harrisburg, Pa

Care for disabled person.

Philadelphia, Pennsylvania

Aramark at the United States Mint Gift Shop - Helped customers locate products. Prepared merchandise for sales floor by pricing or tagging. Stocking and inventory control of warehouse. Provided positive first impressions to welcome existing, new, and potential customers. Increased sales by offering advice on purchases and promoting additional products. Using a cash register with Retail Pro ERP POS. Keeping store neat and clean. Merchandising. Organized racks and shelves to maintain store visual appeal. Shipping merchandise. Answered customer questions about sizing, accessories, and merchandise care.

Philadelphia, Pa

Preparing the Overnight, checking in families, helping teachers when needed, preparing snack, helping families set up for bedtime, being available all night, selling t-shirts, and seeing people off in the morning.