• Develop technical aspects of the organization’s strategy to ensure alignment with the business goals and broader technology strategy.• Represent the technology team by communicating direction and data-driven insights to leadership peers as well as organization’s board of directors when necessary.• Lead the organization’s technological vision, strategies, and execution.• Adopt suitable technologies that streamline operations and enhance performance.

Responsible for planning, coordinating and implementing a multi-dimensional Information Technology program serving the CTI enterprise & subsidiaries.Projects Completed:Service Desk Ticketing System, IT Portal, MFA, Data Migrations, Sesitive Data Security, Perimeter Security Installations, Telephony Migration to Cloud, SSO, Remote Access, Standards, Video Conferencing to Zoom/Teams, Board Room Audio Upgrade, Infrastructure Upgrades, Software Approval Policy, Network Monitoring, Desktop/Laptop Rollout Process, Document Management Solution, Windows 11, MDM, Managed Headcount to 1:130.

SENIOR IT MANAGING CONSULTANT (2016 to 2021)Lead, advise, oversee, and guide IT turnarounds and transformations, IT alignment with business objectives, project management, infrastructure installations, and service improvement initiatives. Serve clients in the medical, retail, financial services, and small-medium businesses.• Infrastructure Installations – installation of network, telecommunication, and data infrastructures along with training and knowledge transfer for existing staff.• Cloud Installations – design, project manage, and install Microsoft Azure with multiple clients including medical, financial, and small-medium sized businesses.• IT Department Restructuring – restructure IT departments to gain efficiencies and better align to the business while conforming to operational and auditing standards.• Continual Service Improvement – identification and execution of opportunities for improving hardware, software, processes, and procedures for small to mid-size businesses.

Recognized leader of IT infrastructure for North American clients and the global workforce. Recruited talent and oversaw the global IT Managed Services and Continual Service Improvement (CSI) teams. Delivered multimillion-dollar projects on time and within budget.• Welcomed onto the corporate Chief Administration Officer’s leadership team, completed stalled projects, raised support levels, and increased efficiency by building the first global CSI team which achieved the business mission of creating a high performance, transparent, and continual service improvement culture saving over $2 million in the process.• Ensured high-performance and expertise of teams through training, diverse and challenging assignments, coaching and mentoring, encouraging and empowering decision making, and regular group meetings to communicate future state, highlight accomplishments, and discuss areas for improvement. Raised morale 35%.• Project lead for M&A activity• Helped to drive the corporate business mission by implementing and analyzing metrics-based reporting processes gaining insight into market conditions, trends, and inventory.• Saved the Company $2 million by eliminating the reliance on outside vendors and identifying in-house sourcing capabilities and opportunities.

Founding member of the Senior Infrastructure Management Team with overall responsibility for global management including: setting/approving policies, strategies, and objectives; managing budgets and resources; creating business value through technology; strategic planning of business growth objectives and developing/approving technical roadmaps of the IT infrastructure future state.• Improved client satisfaction ratings by 45% within two years by turning around the organization.• Implemented integration/consolidation strategies that generated savings of $2+ million YOY by simplifying solution deliveries and improving efficiency.• Responsible for meeting with senior business executives, strategizing their business concerns, andimplementing innovative solutions.• Senior infrastructure leader on all escalations including emergency and incident management calls, responsible for resolution, client communications, follow through remediation, and lessons learned.• Installed multiple data centers in various cities including network backbones, telecommunications, security, and other infrastructure.

Responsible for operations and management of Boston's IT infrastructure and personnel. Managed systems and application support, network and telecommunications, DR/BR, security management, and evaluation of long term strategies/technologies. Incorporated IT security and business continuity into IT infrastructure design. Designed and implemented remote access. Designed and implemented Microsoft Exchange and NetApp NAS data storage with offsite DR mirroring. Full Management of all Linux, Novell, and Microsoft servers.