Robert Shane Van Winkle Email and Phone Number

• Provided customer support/Smart hands for Edgeconnex clients. • Installation and removal of cross-connects. • Loop instillation and removal. • Provided ticket monitoring and reporting for several data centers (X2 Miami, Minneapolis, Denver, Portland, and Toronto, Canada) • Provided site security and facility inspections several times a night. • Performed smart hands work on multimillion-dollar equipment for companies like Amazon, Comcast, Charter, Twitch, Microsoft, Faction, Zadara, Zayo, Century Link. • Monitored data center critical infrastructure and facility security. • Performed computer hardware maintenance and troubleshooting on network issues. • Performed facility networking and telecommunications installation and maintenance. • Monitored and coordinated all on-call service technician escalations for 24x7 infrastructure of several datacenters throughout the US. • Monitored incoming shipments for the facility and customers • Racked and stacked server equipment and components for clients. • Performed drive swaps and RAM reseating. • Monitored for customer tickets and respond in a timely manner. • Performed and reported monthly inventories of fiber optics and supplies. • Performed power and fiber connection audits for customers.

Responsibilities:• Troubleshoot computer and network issues for tier 1 and tier 2 support• Utilize and maintain a helpdesk ticketing system (Manage Engine)• Utilize remote systems and software to support 64 clinics, as well as a corporate office • Build, maintain and troubleshoot old and new PCs, Laptops, and Tablets• Troubleshoot and maintain industrial and standard office Printers and FAX machines• Troubleshoot and maintain software required for day to day operations (MS Office 2000-2010, DocuTAP, Infinitt, LabDAQ)• Troubleshoot and maintain VoIP phone and phone systems • Setup new clinics with PCs, Laptops, Tablets, Printers, Scanners and other peripherals• Managed personal workflow and scheduling appointments with 3rd party vendors • Conduct Research for new software and products that will increase productivity and efficiency within the company network

Responsibilities:• Tier 2 Desktop support, setup, break fix, imaging, and preventative maintenance of all personal and server systems• Maintained the systems of over 350 users on 2 remote Gold mine sites and 1 corporate office for Newmont Mining Corporation• Maintained all HP printers, faxes and scanners; personal and networked • Installed, setup, and troubleshot Analog, Digital, and IP Phones• Troubleshot connectivity issues with Cisco routers and switches• Managed personal workflow and scheduling appointments with no supervision.

Responsibilities:• Trouble shooting, repairing and setting up industrial copiers, and printers• Cleaned and refurbished copiers and printers for resale• Informing the client on the features and proper use of the new equipment• Strong customer service skills• Delivery of supplies and equipment to Northern California customers

Achievements:• Increased receiving time by 25%• Rearranged warehouse to be more efficientResponsibilities:• Receiving product• Return defective product for credit• Inventory control and management• Quality control of all incoming and outgoing product• Supervised all temporary workers

Achievements:• National Defense Service Medal• Global War on Terrorism Service Medal• 2 Army Achievement Medal• Recognition of support to numerous state and federal agencies during Fire Season 2000-2004 Responsibilities:• Troubleshoot, maintained and operated specialized communications equipment and vehicles• Personnel management• Supervised logistics for squad management • Responsible for $500,000.00 of Army communications equipment• Maintaining proper inventory of squad equipment always at 100%

Achievements:• Responsible for the first inventory check at 100%Responsibilities:• Setting up returns for defective and or damaged product• Ongoing inventory that had to stay at 99% or better• Receiving all product and equipment• Setup parts for new equipment builds

Achievements:• Always arrived on-time or earlier for deliveriesResponsibilities:• Delivery of high end home entertainment equipment• Set up of high end home entertainment • Explain to the customer how to use new equipment and leave them with a better understanding of there new equipment• Always arrive at the appropriate scheduled time

Responsibilities:• Shipping and receiving all incoming product• Labeling and pricing all incoming product • Stocking all incoming product• Shipping product to customers and other sister stores

Achievements:• National Defense Service Medal• Army Achievement Medal X2 • Good Conduct Medal• Awarded several Battalion Coins from the battalion Commander for going above and beyond the call of duty Responsibilities:• Engineer and prep all forms of demolitions • Destroy and or disable obstacles, bridges, vehicles and buildings• Troubleshoot, maintained and operated specialized communications equipment and vehicles• Personnel management • Ensure all safety protocols are followed during and after troop movements and exercises• Responsible for $700,000.00 of Equipment and vehicles