Robert Shaw Email & Phone Number

Cape Town, Western Cape, South Africa

Managing and monitoring day to day operations- tracking and managing calls attended to- tracking and managing calls to be completed within SLA - tracking and managing preventative maintenance to be done within SLAEngaging with staff - monitoring staff performance- managing staff’s annual/sick leave - offering support and guidance to staff members- mediating disputes when necessaryManaging and monitoring resources - handling and tracking of stock, tools and equipmentCommunication with external parties - ongoing engagement with banks and clients with regards to escalations, queries and adviceCommunication with other departments - continuous interaction with RISK, CIT and INSTALATIONS regarding day to day operationsCommunication within the department - regular meetings and discussions regarding daily operationsRecord keeping - daily documentation of all actions and call details- loading of job cards [NODE / ABSOLUTE]- updating relevant informationReporting - offering weekly updates of relevant statistics and repeat callsManagement of projects - supervision of individual projects such as, modems, Windows 10, door encryptions and device upgradesAd hoc technical support - assisting technicians as needed, both on-site and telephonically

Cape Town, Western Cape, South Africa

.Installing and maintaining electronic safes [CIMA & ARMOR]..installations include site inspections, security assessment, liaising with contractors, programming of the device, training of staff with regards to the operating procedures of the machinery..maintenance: general upkeep keep / up grading of hardware, as well as software daily running of diagnostics in order to capture data..Weekly service reports delivered to management..Ongoing control of stock

Swindon, England, United Kingdom

Set-up, programming and maintenance of machineryPerforming required tasks in a clean room environmentMain activities: running of 3 vacuum evaporators, melting metals with a high powered electronic beam, evaporate metals onto silicon wafersLoading of data for both record keeping, as well as, Q&A and Engineering to get the best yields of batches.Keeping the training matrix up to date with new processes Working with Engineering in the making of new products Nickel plating of silicon wafers by means of a nickel bath and using a furnace.

Diploma Of Education, Business Administration, Management And Operations

Certificate In Business, Leadership And Management