Robert Shaw Email & Phone Number

Halesowen

P&O Ferrymasters are currently one of the seven largest Logistics and Supply chain management companies within Europe. Based in their IT Department in the West Midlands we support over 50 sites throughout the UK and Europe. As part of the network team I am jointly responsible for network security throughout the LAN and WAN and also responsible for the Voice over IP infrastructure based on Cisco Unified Communications Manager.

Fruit of the Loom is one of the world’s leading clothing manufacturers. Operating at a Global Level they provide high quality low cost apparel. UK based Headquarters control much of the business in Europe and the manufacturing plant in Morocco.The IT department consists of 15 highly skilled staff in various areas, Oracle Developers, UNIX Administrators, DBA’s and Technical Wintel staff. I am part of the Technical Wintel Team and provide support to the UK, Europe and Morocco. There is IT Staff in most sites of which I coordinate with when working on various local projects and who come to me when they need support. Working in a team of four we also have an on-call rota.Responsibilities include Cisco Wireless Network infrastructure, Antivirus monitoring of Clients and Servers, Desktop, Laptop and Server management, total control of the Email System based on Lotus Notes, installation and configuration of the Warehouse Scanning System throughout Europe, Cisco Voice over IP Telephony Management and overall support of staff throughout Europe.During my time at Fruit of the Loom I have been exposed to a number of large projects of which I have been involved in from all levels. I have managed the budget and expenditure of these projects. A number of projects have seen me taking an empty shell and managing the installation all of the cabling, Wired/Wireless Networks, Servers, Computers and IP Telephony Systems to create a fully functional Warehouse and Office environment in Slovenia and Germany. My first major project for Fruit of the Loom was to install a new Warehouse in Slovenia. This involved a detailed level of communication to pull together both external and internal resources from both the UK and Slovenia. Working closely with external software vendors I haveinstigated a number of upgrades and suggested best practices for various technologies.Utilising Group Policy we now have a centrally managed configuration for our Desktop Infrastructure.

DENSO Manufacturing UK Ltd is part of the global DENSO Group based in Japan. They are a global electronic automotive parts supplier. This particular site based in Telford manufactures Air Conditioning units for all kinds of cars. The staff base was over 1500 employees working 3 shifts around the clock. 600 of them were IT users. All manufacturing is done on site and it is imperative that the IT Systems they use are stable and reliable. This meant out of hours support was common.System Uptime is extremely important in any Manufacturing plant. This required careful monitoring of key business systems and suggesting upgrades or repairs on an ongoing basis to enhance system performance. There is also no defined role in Manufacturing, you are responsible for the whole IT Infrastructure, so one minute you can be unblocking a jammed printer, the next you can be discussing Disaster Recovery procedures. I thrive in this environment as it provides an exciting challenge coupled with a vast learning experience.During my time at DENSO I worked on a number of key Projects including the migration of a Windows NT4 Domain to Windows Server 2003 Active Directory, upgrading the main File System to a 4.2TB system based on iSCSI technology and the monitoring of a new Warehouse Management System based on Oracle.Another of my major achievements working at DENSO was the selection of a Helpdesk Management System for the whole of Europe to use. This involved gathering information of the required elements for the new system. Once I had the requirements I created a Selection Criteria document and used this against each of the potential vendors for the new system. This allowed me to identify the most suitable product. This project gave me useful insight to the process of selecting new IT Systems, whether they are a Helpdesk System or a Document Management System.

GAB Robins UK Ltd is a firm of Insurance Loss Adjusters for the UK. Starting as a Helpdesk Analyst I worked my way up to Technical Support Engineer within 3 years. I supported a range of staff all over the UK both over the phone and face-to-face also travelling between offices in the UK. My responsibilities included providing Telephone based support for our Wintel environment and their bespoke Claims Management system.