Robert Shelby Email & Phone Number

Chicago, Illinois

Aurora, Il

• Creating basic to advanced music study materials – custom tailored/targeted instruction.• Teaching lessons in person and via the internet – allowing flexible lesson times for customers.• Online and in person product demos.• Electronic music equipment design and repair.

Aurora, Il

• Managed project execution to ensure adherence to budget, schedule, and scope.• Maintaining and reporting individual employee payroll details.• Managed and train junior project managers.• Monitor the performance of project team members, providing and documenting performance feedback.• Provide leads to current/potential new opportunities and support for area Account Managers.• Worked via phone, email, and in the field to assure project completion.• Updated and maintain Oracle project information.Proficient in using Windows 10, Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook), and Photoshop. Some HTML and Dreamweaver experience

Aurora, Il

• Created great customer service environment via accurate and efficient transaction processes.• Listening and resolved customer issues to a high level of satisfaction.• Increased sales by offering creative solutions other than just returning purchased products.• Training new employees in processes and understanding the goals of the company.

Naperville, Il

• Led local and nationwide territories in selling products and managing relationships with major wireless service providers.• Exceeded organization’s sales goals in an effective and efficient manner through prospecting, planning, and training organizational resources - efforts led regional and nationwide sales force to beyond quota.• Engineered and maintained local and regional SONET and DWDM networks for wireless service providers.• Performed creative problem solving to understand and support customer needs - efforts led to growing and maintaining a close trusted advisor position with all customers internal and external.• Created / delivered marketing, product, and service based presentations for product sales and training.• Created nationwide intranet sales support site in 2005.• Recognized as the subject matter expert on multiple products and product integration strategies.• Used as a trusted advisor on multiple nationwide accounts.• Proficient in using Windows 10, Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook), and Photoshop. Some HTML and Dreamweaver experience.

Lisle, Il

• Provided 24/7 global post sales technical support and troubleshooting on Voice and Data products - efforts led to increased customer satisfaction with a thorough understanding of product applications.• Provided assistance to level I-III Technical Support Engineers - training new support engineers on voice/data circuits and proper customer communication.• Traveled nationwide to customer sites, to resolve customer issues - led to on the spot redesign of emergency communications circuits for Rockwell International and Argonne National Laboratories.• Willingness to go beyond standard technical operations support - efforts led to creating and delivering personal and video training material for US West on Tellabs Voice Quality Enhancement products.

Lisle, Il

• Performed component level testing and repair of telecommunications equipment both analog and digital based - led to reduced repair turn around time from 60 days to less than 20 days.• Designed, built, and repaired test equipment for internal use.• Trained new technicians. • Created How-To repair guides for various products.• Designed and sold equipment for the testing of Tellabs voice products by external customers. • Wrote and approved test procedures - led to assisting in the development and deployment of ISO 9000 standards in the Global Logistics department. • Key contact for weekly and monthly audits by Bellcore representative - recognized by Bellcore as an approved testing administrator.

Coarse Work, Electronics Eng

Vocational, Electronics Eng.