Managed DriveShop’s operational infrastructure producing thousands of customized media, social influencer and consumer automotive marketing events nationwide generating $40 to $45 million annually. Managed the supervision of 4,000+ client owned vehicles assuring all cars are properly maintained per client specifications. Scope of responsibilities: workforce management, event production, fleet and asset logistics, plus ongoing development of all technical platforms. Also responsible for client success programs including hands on management of client onboarding and post-implementation quality assurance.

Responsible for the operational performance and client satisfaction of the Seattle agency during a period of growth from $15 to $50 million in annual revenue. Provided strategic and executional oversight, ensuring all of the agency's business and technical functions ran smoothly, profitably and consistently achieved a high level of client satisfaction.

Directed team tasked with improving hp.com’s performance through the development and application of advanced analytics. Capabilities included UX optimization, traffic/path analysis, A/B testing, quantitative analysis producing actionable customer data insights that improved a customer’s overall on-line experience. Achieved year-over-year a 37%+ increase in customer conversions across sales, service and product research.

Led the global development and performance of public stores’ websites. Determined and executed eCommerce strategy for Compaq’s direct sales function on the web, generating $824 million revenue representing 50%+ growth year-over-year.

Guided the information technology organization in support of Compaq’s global manufacturing centers. Established and executed company’s technology strategy for factory inventory, scheduling, shop floor, quality assurance and logistics systems. Reduced in-process defects by 72%, allowing Compaq to be the first computer manufacturer to extend its new-product warranty from two years to three years.