Robert Shoemaker Email & Phone Number

Nashville, Tn, Us

Bloomfield, Ct, Us

Provided leadership and management to a team of approximately 20 OnBase and .Net Senior Application Developers, SQL Developers, Business Analysts, Systems Analysts, QA & Testing Specialists, and Project Managers. The team provided Application Development and Production Support for custom workflow applications built using OnBase (from Hyland Software) and web service components.

Provided leadership and management to a team of approximately 20 Senior ETL Developers, Business Analysts, Systems Analysts, and Project Managers. The team provided Application Development and Production Support for multiple 3rd party COTS applications across our Clinical, Non-Clinical, and Sales lines of business.

Provided leadership and project management for all Application Development and Infrastructure projects supporting the Sales, Quality, and Living Well Clinics lines of business for Cigna-HealthSpring.

Nashville, Tn, Us

Led a team providing: Systems, DBA, and Application Support for 140+ internally developed and 3rd party business applications running on MS-Windows server platforms; Production Support, Application Development, and Reporting on z/OS Mainframe systems; Systems Security Administration; Change, Problem, and Incident Management. Serve as primary Senior Management interface with BCBSSC IT Support and Project Management organizations. Served as CGS Project Sponsor for most IT projects with BCBSSC PMO.

Nashville, Tn, Us

Provided leadership and project management for all Infrastructure and Systems components of the BCBSSC Transition from CIGNA – 100% of major project milestones were completed on-schedule. Led the successful project to convert the HH&H Des Moines office from BCBS-Tennessee to BCBS-South Carolina systems. Led the project to implement QFiniti call recording and screen capture software for CGS Call Centers. CGS projects use primarily Waterfall methodology, but Agile (Scrum) methodology becoming more widely used.Mentored CGS team members to assist in professional development and expanding sphere-of-influence within CGS.CGS Administrators, LLC is a wholly owned subsidiary of BlueCross BlueShield of South Carolina. Formerly known as Cigna Government Services.CGS Administrators, LLC provides a variety of services for Medicare beneficiaries, health care providers, and medical equipment suppliers in 33 states supporting the needs of over 16 million Medicare beneficiaries nationwide.

Armonk, New York, Ny, Us

Recruited initially to perform Contract Management of a large IT outsourcing contract (total contract value of $500M) for a global automotive account. In 2007, asked to take control of the Delivery organization supporting the contract and challenged to improve the performance - both perceived and actual - of the US and Global Delivery teams and to drive significant stability improvements in the IT environment. Directed the IT Delivery supporting the automotive contract with domestic and international sales throughout the US, Canada, and Latin America. Provided leadership for an organization of 485 FTE with 40% / 60% split between US and Global labor (Canada, India, Brazil, and Argentina), including 20 direct reports on leadership team. Responsible for I/T Delivery for full-scope of services; P&L management, business development, contract governance, service level agreements, project management, and global team collaboration.

Armonk, New York, Ny, Us

Performed account management simultaneously on multiple IT Outsourcing contracts with a Total Contract Value of $40M in IBM’s Small-to-Medium Business division. Ensured the Delivery organization achieved all contract deliverables and service level agreements.

Armonk, New York, Ny, Us

Performed as Transition Manager on new customer migrations. All were completed on-schedule and 100% successful. Led as Project Manager for all steady-state projects on assigned accounts. Provided mentoring, coaching and guidance to teammates in Project / Transition Management.

Armonk, New York, Ny, Us

After a failed Business Controls Review on multiple contracts, was asked to lead the Business Controls and Audit Compliance team and challenged to significantly improve our audit posture - passed all future compliance audits with zero significant findings.

Armonk, New York, Ny, Us

Roles included: Operations Manager (Mainframe and Distributed); Project Manager

Norwalk, Ct, Us

Roles included: Operations Manager (Mainframe and Distributed); Project Manager; Production Batch Scheduling Team Leader (Mainframe and Distributed); and Automation Support (Mainframe)

Dublin 2, Ie

Roles included: Project Manager; Senior Production Controller; and Production Control Team Leader

Houston, Texas, Us

* Completed the EDS Operations Development Program.* Roles included: Senior Computer Operator; Online Systems Analyst; Network Operator; Project Manager; Customer Service Center (Help Desk); Batch Monitoring; Computer Operator; Tape Operator; Print Operator; Warehouse and Transportation Support.