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Highly experienced senior leader offering more than 35 years of I/T experience across a broad spectrum of Operational and Leadership roles with a strong understanding of the I/T processing environment. Results-focused and effective leader with proven ability to build and reshape an organization. Unique ability to understand client needs and establish solutions within allocated budgets. Talent for proactively identifying and resolving problems which hamper effectiveness of an I/T organization: reversing negative I/T system and/or application availability trends; controlling costs by eliminating waste and rework; identifying non value-add work; improving standardization and documentation of key operational and business processes; maximizing productivity; leveraging off-shore resources for reduced cost and improved efficiency; and enhancing collaboration between US and Global labor teams. Experience in supporting the following industries: Medicare; Automotive; Commercial Retail; Mid-Market (Small to Medium Business); Federal; Insurance; Manufacturing; and MedicalSpecialties: - Application Development and Support - People Management - I/T Systems Management - Project Management - Waterfall and Agile - Contract Management
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Director Of Product EngineeringHealth Care Service CorporationNashville, Tn, Us
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Application Development DirectorCigna Healthcare Jun 2019 - PresentBloomfield, Ct, Us -
Application Development Senior ManagerCigna-Healthspring Jun 2015 - Jun 2019Provided leadership and management to a team of approximately 20 OnBase and .Net Senior Application Developers, SQL Developers, Business Analysts, Systems Analysts, QA & Testing Specialists, and Project Managers. The team provided Application Development and Production Support for custom workflow applications built using OnBase (from Hyland Software) and web service components.
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Application Development ManagerCigna-Healthspring Sep 2014 - Nov 2016Provided leadership and management to a team of approximately 20 Senior ETL Developers, Business Analysts, Systems Analysts, and Project Managers. The team provided Application Development and Production Support for multiple 3rd party COTS applications across our Clinical, Non-Clinical, and Sales lines of business.
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Project Management Senior SpecialistCigna-Healthspring Jun 2014 - Sep 2014Provided leadership and project management for all Application Development and Infrastructure projects supporting the Sales, Quality, and Living Well Clinics lines of business for Cigna-HealthSpring.
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Director Of Systems SupportCgs Administrators, Llc Aug 2012 - May 2014Nashville, Tn, UsLed a team providing: Systems, DBA, and Application Support for 140+ internally developed and 3rd party business applications running on MS-Windows server platforms; Production Support, Application Development, and Reporting on z/OS Mainframe systems; Systems Security Administration; Change, Problem, and Incident Management. Serve as primary Senior Management interface with BCBSSC IT Support and Project Management organizations. Served as CGS Project Sponsor for most IT projects with BCBSSC PMO. -
Senior Project LeaderCgs Administrators, Llc Jun 2011 - Aug 2012Nashville, Tn, UsProvided leadership and project management for all Infrastructure and Systems components of the BCBSSC Transition from CIGNA – 100% of major project milestones were completed on-schedule. Led the successful project to convert the HH&H Des Moines office from BCBS-Tennessee to BCBS-South Carolina systems. Led the project to implement QFiniti call recording and screen capture software for CGS Call Centers. CGS projects use primarily Waterfall methodology, but Agile (Scrum) methodology becoming more widely used.Mentored CGS team members to assist in professional development and expanding sphere-of-influence within CGS.CGS Administrators, LLC is a wholly owned subsidiary of BlueCross BlueShield of South Carolina. Formerly known as Cigna Government Services.CGS Administrators, LLC provides a variety of services for Medicare beneficiaries, health care providers, and medical equipment suppliers in 33 states supporting the needs of over 16 million Medicare beneficiaries nationwide.
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OwnerSelf-Employed - Small Business Owner Apr 2008 - May 2011
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Senior Delivery Project ExecutiveIbm Global Services May 2006 - Apr 2008Armonk, New York, Ny, UsRecruited initially to perform Contract Management of a large IT outsourcing contract (total contract value of $500M) for a global automotive account. In 2007, asked to take control of the Delivery organization supporting the contract and challenged to improve the performance - both perceived and actual - of the US and Global Delivery teams and to drive significant stability improvements in the IT environment. Directed the IT Delivery supporting the automotive contract with domestic and international sales throughout the US, Canada, and Latin America. Provided leadership for an organization of 485 FTE with 40% / 60% split between US and Global labor (Canada, India, Brazil, and Argentina), including 20 direct reports on leadership team. Responsible for I/T Delivery for full-scope of services; P&L management, business development, contract governance, service level agreements, project management, and global team collaboration. -
Customer Support ExecutiveIbm Global Services Jul 1999 - May 2006Armonk, New York, Ny, UsPerformed account management simultaneously on multiple IT Outsourcing contracts with a Total Contract Value of $40M in IBM’s Small-to-Medium Business division. Ensured the Delivery organization achieved all contract deliverables and service level agreements.
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Senior Project ManagerIbm Global Services Jul 1999 - May 2006Armonk, New York, Ny, UsPerformed as Transition Manager on new customer migrations. All were completed on-schedule and 100% successful. Led as Project Manager for all steady-state projects on assigned accounts. Provided mentoring, coaching and guidance to teammates in Project / Transition Management.
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Security And Compliance LeadIbm Global Services Jul 1999 - May 2006Armonk, New York, Ny, UsAfter a failed Business Controls Review on multiple contracts, was asked to lead the Business Controls and Audit Compliance team and challenged to significantly improve our audit posture - passed all future compliance audits with zero significant findings.
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It Operations ManagerIbm Global Services May 1998 - Jun 1999Armonk, New York, Ny, UsRoles included: Operations Manager (Mainframe and Distributed); Project Manager
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It Operations ManagerGe Capital Jun 1995 - Apr 1998Norwalk, Ct, UsRoles included: Operations Manager (Mainframe and Distributed); Project Manager; Production Batch Scheduling Team Leader (Mainframe and Distributed); and Automation Support (Mainframe) -
Production Control Team LeaderAndersen Consulting Apr 1994 - Jun 1995Dublin 2, IeRoles included: Project Manager; Senior Production Controller; and Production Control Team Leader -
Senior Computer OperatorElectronic Data Systems Oct 1988 - Nov 1993Houston, Texas, Us* Completed the EDS Operations Development Program.* Roles included: Senior Computer Operator; Online Systems Analyst; Network Operator; Project Manager; Customer Service Center (Help Desk); Batch Monitoring; Computer Operator; Tape Operator; Print Operator; Warehouse and Transportation Support.
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Frequently Asked Questions about Robert Shoemaker
What company does Robert Shoemaker work for?
Robert Shoemaker works for Health Care Service Corporation
What is Robert Shoemaker's role at the current company?
Robert Shoemaker's current role is Director of Product Engineering.
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What are some of Robert Shoemaker's interests?
Robert Shoemaker has interest in Outdoors, Music, My Dogs, Cooking.
What skills is Robert Shoemaker known for?
Robert Shoemaker has skills like Process Improvement, Leadership, Management, Vendor Management, Project Management, Business Analysis, It Management, Program Management, Information Technology, Team Leadership, Sdlc, Business Process Improvement.
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