Robert Shutt

Robert Shutt Email and Phone Number

Senior Associate @ Sallie Mae
Kennett Square, PA, US
Robert Shutt's Location
Wilmington, Delaware, United States, United States
Robert Shutt's Contact Details

Robert Shutt personal email

n/a
About Robert Shutt

Robert Shutt is a Senior Associate at Sallie Mae. He possess expertise in risk management.

Robert Shutt's Current Company Details
Sallie Mae

Sallie Mae

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Senior Associate
Kennett Square, PA, US
Website:
salliemae.com
Employees:
3038
Robert Shutt Work Experience Details
  • Sallie Mae
    Senior Associate
    Sallie Mae
    Kennett Square, Pa, Us
    View
  • Draftkings Inc.
    Fraud Investigations Unit Manager - Draftkings
    Draftkings Inc. Oct 2023 - Present
    View
  • Capital One
    Aml Process Manager
    Capital One Feb 2020 - Dec 2024
    Wilmington, Delaware
    Workforce, Analytics and RoutingManage staffing and workflow distribution for all of our TMO team, covering all lines of business. Provide tracking and analysis on productivity. Organize staffing and work volumes for pilot projects and other various non-BAU work.
    View
  • Capital One
    Aml Investigator
    Capital One Apr 2017 - Feb 2020
    Wilmington, De
    As an AML investigator with Capital One's Tuning Team, I work directly with our Data Information and Analytics team to refine current defenses as well as test new ones. I also assist with the development of new internal systems and initiatives.
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  • Capital One
    Fraud Prevention Assistant Coach
    Capital One May 2015 - Apr 2017
    Wilmington, De
    Managed a team of 15-30 associates who worked front line fraud prevention alerts for all of Capital One's deposits products on both their branch and online accounts.Worked with strategy partners on optimizing current defenses as well as developing new defenses for emerging fraud trends. Worked with forecasting partners to ensure that daily production was being met based off of staffing needs and to anticipate and prepare for any changes in long-term volume predictions.
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  • Capital One
    Principle Coordinator Quality Assurance Team - Fraud Prevention
    Capital One Jan 2015 - May 2015
    Wilmington, De
    Assisted with the development and construction of the QA team, as this team had not existed previously. Reviewed associate phone calls and alerts for policy and procedure aherence.Worked with the Fraud Leadership team to call out outliers and help close department wide gaps that were identified during reviews.
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  • Capital One
    Fraud Prevention Assistant Coach
    Capital One Jan 2013 - Jan 2015
    Wilmington De
    Assisted with the daily staffing and work flow distribution.Worked with the team manager on review and distribution of quality scores as well as 1-1 coaching & personal development.Worked with leadership team on department initiatives.
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  • Ing Direct United States
    Assistant Sales Coach
    Ing Direct United States Oct 2008 - Dec 2012
    Wilmington, De
    Managed teams of 15-35 associates who were responsible for taking incoming sales and service phone calls. Worked with associates to develop strong product and procedure knowledge as well as the soft skills needed to provide strong customer interactions. Managed phone times to ensure service levels were met on a daily basis.Worked with training partners to develop new materials as the business rolled out new products or initiatives.

Robert Shutt Skills

Risk Management

Frequently Asked Questions about Robert Shutt

What company does Robert Shutt work for?

Robert Shutt works for Sallie Mae

What is Robert Shutt's role at the current company?

Robert Shutt's current role is Senior Associate.

What is Robert Shutt's email address?

Robert Shutt's email address is mi****@****ast.com

What is Robert Shutt's direct phone number?

Robert Shutt's direct phone number is +130246*****

What skills is Robert Shutt known for?

Robert Shutt has skills like Risk Management.

Who are Robert Shutt's colleagues?

Robert Shutt's colleagues are Andy Stetter, Amy Davidson, Natalie Newman, Ameeya Walker, Todd Youngren, Aaron Foster, James Powell.

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