Proficient in keeping client projects on task both externally and internally, keeping clear lines of communication with clients in real-time. Focus on professional sports teams, such as the NHL’s Edmonton Oilers and their Oilers+ Application, among others from different major leagues (NHL, MLB, NFL, etc.). Additional tasks include supporting the Interactive Production team and client execution, Customer Service issues, and general information dissemination.

Fully rounded Account Management experience with focus on marketing, software, Customer Support, client relations, and more, aligning with physical & digital rewards through proprietary gaming software. Main point of contact with HP Inc. and their OMEN Rewards Program, managing active campaigns with their Content and Business Development team as well as working closely with HP QA and Customer Support. Strengths include marketing campaign creation and implementation, client relations, and a focused eye for quality assurance (both for campaigns and engineering).

Brand and Retail Management experience with a focus on product and marketing. Worked closely with some of the industry's biggest names such as Microsoft, Sega, Riot Games, Bandai Namco, Bethesda Softworks, Warner Brothers, Gearbox, 2K, and more. Point of contact with partners and licensors on product approval through licensing team as well as internal approvals throughout department. Focus on brand alignment with budget and P&L while continuing to surprise and delight customer base. Strengths include product ideation and creation from start to completion, brand and product marketing, influencer outreach, marketing campaign creation and implementation.

Previously in the position of running a world-class Customer Support team with focuses on treating the subscriber as more than just a customer. As a Customer Support Manager, navigated a fast-paced and ever-changing work environment, responsible for leading my team to success, including high satisfaction, low first reply times, and minimal QA. This experience as a Customer Support Manager solidified attributes of being a team player, helping bring individuals to success, and improving the overall brand through actions, attitude, and work.