Running own shop with home made food and other groceries.

Merchant Service Specialist – UK• solving the queries (via email and phone) from vendors according to the internal rules and regulations• close cooperation with Sales, Editorial, Redemption and Finance departments • identifying and verifying potential problems• reporting and escalating issues• identifying and evaluating codes for redemption• redemption of refunded or expired vouchers• keeping up high KPI levelGoods Pipeline Creator for EMEA• prepare contracts for vendors, liaising with the Goods internal buying team to ensure all necessary information is present and accurate• day to day cooperation with logistic, buying and editorial teams• identifying improvement and automation within the process (Decision Tree)• maintaining high productivity level

managing the office from administrative side• maintaining car fleet, document flow, logistics, property management• organizing business trips• supporting other departments• coordinating board meetings• preparing monthly reports• selecting best suppliers and contacting service providers• negotiating with contractors

• managing yearly budget • creating procedures• planning administrative processes and solutions • controlling security and safety measures• making great, positive working vibe in the office

• fulfilling all duties of office manager • supporting other departments:• Logistics• Sales Department (acquiring new clients)• Purchase Department (searching for products and purchasing them in Poland and abroad)• Finance Department (issuing invoices, recovery)

• managing the office• co-ordinating meetings• maintaining documents flow• translating documents (English – Polish)• managing suppliers• supporting Accounts and Sales Department• organizing business trips• preparing reports and presentations• keeping maintenance

• managing the hotel administrative and front of house side, including reception, reservations, maintenance and housekeeping• playing role of Assistant Managing Director • recruiting and training staff• keeping documentation in order• contacting clients (solving their issues and meeting their expectations) • choosing suppliers• making sure that the hotel operates on the highest level

• running the Customer Service Office • giving advice to customers about appropriate courses• maintaining the correct document• recruiting and training employees• keeping the highest standard of service