Robert Singh Email & Phone Number

I was responsible for monitoring Worldpay Network, applications also including and not limited to (POS – Point of Sale and SAS – Streamline Authorisation System for performance monitoring), infrastructure, and environment using various tools and assisting with required incident / problem management to resolve incidents and tasks. I was also responsible for covering the Service Desk OOH and when required during the day.Assisting with OAT Testing, Implementations, Changes and DR Tests.

London, United Kingdom

TECHNICAL SUMMARYOperations related Systems: Sun Solaris, IBM MVS (OS/390, DEC VMS (Vax & Alpha), SQL, IBM AS400, Unix, Citrix MetaFrame, Netware, Distributed and Windows Servers also including Windows desktop suite 95/98/2000/ME/XP.Scheduling Tools: Autosys, OPC & Ashwin.Other OpsTechnologies: GPMS, Infoman, Virtual Tech, PDF/SDSF, TSO, NetView, MVS, OmegaView, ISPF, OmegaMon, Attachmate, Reflection, Citimon, Tivoli Suite, VNC, VMWare, PCAnywhere,Solarwinds, Nagios, Geneos, CIM ( now HPSym ), NTBackup and ARCServe.PROFESSIONAL TRAININGMCP,AS400, IBM, UNIX, Tivoli, Autosys & ITIL V3HP Non Stop \ Base 24 \ SASPeople ManagementCommunication TechniquesTraining MethodsComputer Skills: Microsoft Office Suite

London Metal Exchange

I was part of a team that was responsible for the rollout of a new trading application Select 6 for LME. However I also rewrote their procedures for monitoring the system, escalation paths and training documents to make sure that they had a complete package to allow anyone to follow a specific training path and also be aware of correct escalation procedures. I was also a Linux SA in this role which covered multiple clusters for all environments Prod, Cob and UAT as well as any related incident /problem management.

London, United Kingdom

Provided leadership in a highly complex, rapidly changing and dynamic service delivery orientated business.

Responsible for liaising with clients to help resolve banking and service related issuesAssist in setting up new computerised banking system for customers that would improve and reduce the time that was spent waiting online and increase the service to 24 hour round the clock.Train and assist staff in the use of their new windows and tandem system.