Robert Sitzer Email & Phone Number

Pittsfield, Massachusetts Area

This position utilizes problem solving, analytical, written and verbal communication skills to ensure timely and appropriate Disability Insurance and Life Insurance claim decisions while providing superior customer service to all internal and external customers. Proactive development and execution of an appropriate plan of action for pending, residual and total disability claims assigned by utilizing, managing and directing appropriate resources. Conduct timely and accurate benefit… Show more This position utilizes problem solving, analytical, written and verbal communication skills to ensure timely and appropriate Disability Insurance and Life Insurance claim decisions while providing superior customer service to all internal and external customers. Proactive development and execution of an appropriate plan of action for pending, residual and total disability claims assigned by utilizing, managing and directing appropriate resources. Conduct timely and accurate benefit disbursement in accordance with policy provisions, regulatory and internal standards.Assist and direct the proper investigation of coverage and liability issues and extend settlement offers. Determine what investigation is necessary in order to bring a claim to an equitable conclusion for all parties involved.Act as Project Leader and assist with training and developmentMaintain a professional presence through clear verbal and written communication. Contribute to the continued enhancement of the claim adjudication process, policies, procedures and systems. Show less

Pittsfield, Massachusetts Area

Burlington, Vermont Area

Responsible for all monetary transactions surrounding consumer, mortgage and revolving home equity loans. This includes payment and payoff processing, reversals, loan reconciliations, proof of various general ledger and internal deposit accounts. Also responsible for monitoring various loan reports for transaction exceptions such as unposted, negative balance, PCL and a variety of other functions including research and supporting internal departments with various monetary… Show more Responsible for all monetary transactions surrounding consumer, mortgage and revolving home equity loans. This includes payment and payoff processing, reversals, loan reconciliations, proof of various general ledger and internal deposit accounts. Also responsible for monitoring various loan reports for transaction exceptions such as unposted, negative balance, PCL and a variety of other functions including research and supporting internal departments with various monetary activities.Daily activities include balancing each batch and completing the appropriate GL entries that are associated with the balance sheet. Responsible for preparing all over-payment, refund, discharge fee and insurance rebate checks. Process reversals for ACH returns and returned checks. Review assigned reconciliation items on a daily basis to maintain a zero error rate. Process corrections based on results of analysis to ensure all problems are corrected, identified and cleared. Process unposted items based on account level analysis. Review and refund credit balances on lines of credit. Show less

Master Of Business Administration - Mba, Engineering/Industrial Management

Bachelor Of Science, Business Administration

Activities and Societies: MOVE Student Leader, Varsity Cross Country Running, Varsity Nordic Skiing (Captain) Minor in Accounting.