• Global Sourcing Enhancement: Enhanced global sourcing by building direct factory networks, reducing reliance on third-party traders, and improving overall supply chain efficiency.• Supplier Diversification: Successfully diversified tariff-sensitive categories by shifting from Chinese to Southeast Asian suppliers, fostering relationships that facilitated opening a company branch in China, contributing in millions in savings to the company.• Vendor Relationship Management: Strengthened vendor connections and drove business development in key markets, contributing to significant cost reductions and improved supply chain efficiency.

• Strategic Project Leadership: Successfully launched three OEM/ODM projects exceeding $10 million each, demonstrating strong business development and project management skills.• Operational Excellence: Led the establishment and oversight of a plastic injection and assembly line for Milwaukee Tools, ensuring seamless execution and high-quality product creation.• Client Relationship Management: Showcased dedication to client relationship development, facilitating high levels of client satisfaction and project success.

• • Client-Focused Product Development: Led product development for top clients with accounts ranging from $2-$10 million in revenue, showcasing strong business development and project management skills.• Vendor Relationship Management: Coordinated with industry-leading executives to design and source high-value furniture, driving vendor relations and quality control management.• Efficient Process Management: Successfully managed end-to-end product development processes, ensuring timely and cost-effective delivery of high-quality products.

• Leadership in Product Development: Directed all new product development with a U.S. team of engineers, designers, and fabricators, coordinating with Chinese affiliate manufacturers to ensure quality production.• Enhanced Internal Collaboration: Improved internal collaboration between departments such as engineering, design, manufacturing, and marketing using effective communication strategies.• Innovative Solutions and Process Improvement: Developed innovative product solutions and streamlined production processes, contributing to overall business growth and profitability.

As one of the first employees for this charitable for-profit venture, it was clear to me from the very beginning that this company was going to be customer-centric. It was imperative that our company culture, charitable motivations, and company story transfer to customers at each touch-point.• Directed the hiring, training, and management of our Customer Loyalty Team and held regular sessions with fellow decision-makers regarding our customer experience and how to implement best practices while delivering a WOW factor in our service. I encouraged a friendly and confident demeanor throughout the loyalty team which was valuable in building a community that transcended the average B2C relationship.• Maintained Ecomom’s rich online community of 100,000+ subscribers through contributions to social media content including blog posts, customer spotlights, videos, and highlighting promotional content.• Created the company’s 75+ page training manual, detailing department procedure, as well as company policies and culture. • Selected and formatted the CRM (Customer Relations Management) tools and payment gateway system to meet the company’s specific needs, including anti-fraud efforts, as well as ensure the company’s culture was broadcast through all channels.• Correlated with marketing executives to better understand our customer base and aided in creating promotional content as well as coordinating with outside bloggers in the affiliate program.

• Provided management and sales staff with valuable inventory forecasting reports which stabilized company growth, retained customer confidence in our ability to produce, and decreased back orders.• Placed both stock orders and customer custom orders to our Chinese manufacturers and communicated directly with factory supervisors to confirm that all order specifics are met.• Collected, translated, and reported feedback from Chinese manufacturers regarding order production status, shipping information, quality control, and other imperative information.

• Directed and planned projects and events such as webcasts, training meetings, press conferences, and conference calls to further our cause by providing training to healthcare staff and volunteers while also promoting hospice and palliative care to Chinese Americans.• Coordinated with our partner organizations in the healthcare industry communicating event details, application deadlines, links to promotional materials, etc. • Completed translations in Mandarin/English for promotional items such as invitations, public service announcements, medical forms, literature (including a professional 45 minute long video presentation on hospice care) and performing live interpretation during high scale events (such as press conferences).

• Maintained company purchasing cycles and inventory status. Involves placing purchase orders with frequent follow up through email and conference calls to the Chinese manufacturer. • I coordinated the purchase for the door hardware on projects including the Ritz Carlton-Toronto, St. Regis Hotel-Miami, W-Hotel-Dallas, among other large projects. In this role I also communicated product quality issues and redesign ideas with the Chinese manufacturer. • Directed product quality control regarding issues submitted by the warehouse manager and then discussing design flaws and resolutions with associate hardware engineers in China. • Performed successful improvements in product development through communicating creative structural changes in hardware to the manufacturing engineers.

• Instructor of American English and culture to university Post-Graduates and International Business students.• Head of WTU’s Translation Team, which handled Chinese-English translations for international events at the school, both business and cultural.• Participated in several after-school events which help students cultivate stronger English and translation skills.