Robert Slade Email & Phone Number

Secaucus, NJ, US

Atlanta, Georgia, US

Providing Level II support analyzing and repairing end user hardware and software computing problems in person, via phone and utilizing Beyond Trust remote jump client. Assist with the administration of computer security policies and vulnerability checks using established policies and procedures. Provide and coordinate warranty and non-warranty technical.

Richmond, Virginia, US

Primary HelpDesk contact for a wide range of issues including application support, loss of connectivity on OMGs and internal network, iPhone and Android configuration. Troubleshooting technical problems and providing answers to queries by telephone and remote administration. Utilize LogMeIn and VNC for remote access. Maintained all Dell Printers, Desktop.

Troubleshooting technical problems and providing answers to queries by telephone and remote administration, resolving connectivity problems involving domain access and VPN for remote doctors, nurses and medical facilities. MS Communicator and Remote Desktop are used for remote access nationally/internationally. Supported CSRs, Agents and Off Premise.

Provide Command Center level support for a wide range of bank technological outages and issues in support of multiple lines of business. Triage issue and provide preliminary assessment of severity and impact performing FCR Services (First Call Resolution) utilizing Runbooks and Knowledge Base. Drive bridgeline conferences for problem resolution to.

Assisted with domain migration moving users from Wachovia to Wells Fargo domain. Migrated users utilizing VB scripts and batch files. Attended bridge conferences for problem resolution during and following migration. Fielded problem tickets using Remedy ticketing system changing logon scripts, drive mappings and other desktop migration related issues.

Troubleshooting technical problems and providing answers to queries by telephone and remote administration, resolving connectivity problems involving domain access and VPN for remote doctors, nurses and medical facilities. Dameware, MS Communicator and Remote Desktop are used for remote access nationally/internationally. Supported Off Premise Workers.

Resolved connectivity problems involving domain access and VPN for remote users. Troubleshooting technical problems and providing answers to queries by telephone and remote administration in support of 80,000 users. Responsible for heavy 1st level support of Windows 2000/XP, MSOffice 2003, Outlook and Lotus Notes database access and configuration..

Responsible for desktop support of windows 2000 and XP, Office 2K/03/07, and Lotus Notes resolving technical problems and providing answers to queries by telephone and remote administration in support of 230 local and over 1000 remote users internationally (used Proxy, Dameware, VNC and Altiris for remote access on remote systems). Diagnose, identify.

Provide front line support for a wide range of issues including emergency support, loss of connectivity and security issues in an IP environment utilizing HP OpenView. Generate hourly statistical reports utilizing Crystal Reports. Query UNIX/Linux servers utilizing PuTTy to access servers and run batch scripts to capture data for Excel reporting. Provide.

Outsourced to CSC (ITIL Certified Enterprise) in December 2001. CSC introduced CA-USD for asset control and ITIL operating procedure to the business. SAP order entry and retrieval. Administer and troubleshoot the NT/2000/XP/Novell network environment (TCP/IP WINS, DNS, etc.). Supported Lotus Notes 5 as email client. Assisted in the transition of the.

Zurich, ZH, CH

Høvik, Oslo, NO