Key accomplishments:• Improved company communication by planning and implementing information systems spanning order processing, help desk, e-mail capabilities and SharePoint collaborative software• Designed and managed notebook app project that enhances student learning• Developed and managed a $600,000 - $900,000 budget to support company information technology infrastructure that includes varies grant monies from the state and federal government• Designed and implemented a tracking database for the living materials, which improved work flows, procedures, and efficiencies by 30%• Planned and managed AV renovations in four conference rooms on time and on budgetOther notable achievements:• Planned, developed, and implemented new technology for ASSET Inc. • Managed, recommend, and supported data network topologies including all Local Area Networks and Wide Area Networks• Coordinated the efforts of vendors, consultants, and project staff as they relate to technology projects• Designed and implemented networks, firewalls, routers, virtual networks, video conferencing, and wireless technologies• Created on-line training videos with Adobe Premiere to support the needs of various departments• Managed set up of all audio visual equipment and sound engineering for large company conferences • Maintained an SLA of a 2 hour response time on all help desk tickets• Collaborated with the professional development department in implementing new technology tools for enhancing instruction • Adapted disaster recovery and backup strategies to meet the needs of the organization• Facilitated learning opportunities via video conferencing and online class tools• Analyzed technology contracts on an ongoing basis to meet budgetary goals • Researched various technology partnerships for integration and enhancement to the program

• Managed the LAN (Local Area Network) network • Implemented a VPN (Virtual Private Network) and WAN (Wide Area Network) solution interconnecting multiple locations across Pennsylvania• Oversaw the day to day network operations and monitoring• Developed and maintained all video production work for the communications department• Designed a collaborative suite of tools for document sharing (Microsoft SharePoint)• Reduced technical support calls by 25% by implementing a new help desk delivery system• Instituted an on-line inventory tracking system to meet the needs of the organization • Provided technical training for all employees at ASSET Inc.

• Provided help desk support to all employees• Coordinated technical and training support at locations across Pennsylvania, including implementing mini networks, connecting computer/laptops and various peripheral devices• Implemented and manage a new phone system that provided substantial savings and improved efficiencies• Formulated a disaster recovery plan for all servers and systems

• Supported the day-to-day operation of the Materials Support Center• Directed hundreds of volunteers in the packaging of supplies and materials at the end of each school year• Reviewed project procedures to ensure compliance with the budget• Inputted and tracked all orders for over fifty school districts and four thousand teachers• Resolved customer service questions regarding ordering issues within 24 hours• Improved the inventory system and created new procedures which resulted in of 50%• Supervision of the warehouse staff• Aided the Network Administrator and Technology Director as needed

• Improved the construction process by developing relationships with contractors and improving communications with internal management• Reviewed construction status daily with retail locations and reduced fielded compliance concerns by 15%• Researched special inquiries regarding design and layout of the retail locations

• Trained various employees on the procedures involved within the Fiduciary Control Department• Developed an employee-training manual for the Fiduciary Control Department which reduced training time by three days• Prepared and updated Business Recovery Plans for 30 departments within Global Security Services• Managed authorization/permission levels for internal users on specific systems

• Trained new employees on day-to-day operations and procedures• Handled domestic and international trades for Advisor Service Group Teams• Responsible for researching and distributing all trade notification for Global Securities• Accountable for the recorded line system of Global Securities, coordinated meetings with management to resolve issues between Clients, and maintained all related paperwork