Robert Smith Email & Phone Number

Yorktown Heights, Ny, Us

St Paul, Mn, Us

I lead technicial serivce teams for the Pesonal Safety Division throughout the United States & Canada. Key reponsibilities include growth of our Direct Service model and ensuring that teams provide service excellence, attention to detail, and that the Customer Experience is best in class.

Monroe, Nc, Us

I lead the finest team of service technicians providing repair and testing of the breathing air apparatus for the New York City Fire Department (FDNY). We work closely with our customer to efficiently provide the highest quality service and to support any special requests or projects that they may have.Responsibilities include: - Lean leadership and Continuous Improvement activities - Complete personnel management including scheduling, payroll, and semi-annual reviews. - Team leadership including training, skill building, personal leadership building, and mentoring. - Management of the multi-million dollar equipment and spare parts inventory. - Sales support and new product introduction.

Monroe, Nc, Us

Working closely together with the Eastern Zone team of regional sales managers, I provide service, technical sales support, and technical training to all Scott Authorized Service Centers and end user based (Fire, Military, Industrial) In House Service Centers. I am also routinely called upon to assist end users requiring additional service or resources beyond the normal service considerations.The Scott Safety Service Network is built upon maintaining the highest level of service standards and a stead fast dedication to remaining the industry leader in overall customer satisfaction.

Monroe, Nc, Us

Performed service work on Scott Air Pak Self Contained Breathing Apparatus for the New York City Fire Department. My additional daily tasks included inventory management, planning parts orders and managing day to day technician operations in the shop.Our shop is dedicated to providing the highest level of service to the largest fire department in the world.