Robert Smith
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Robert Smith Email & Phone Number

Customer Research Consultant at KCOM at KCOM
Location: Anlaby, England, United Kingdom 4 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
KCOM
Role
Customer Research Consultant at KCOM
Location
Anlaby, England, United Kingdom
Company size
1407 employees

Who is Robert Smith? Overview

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Quick answer

Robert Smith is listed as Customer Research Consultant at KCOM at KCOM, a company with 1407 employees, based in Anlaby, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Robert Smith.

Robert Smith previously worked as Customer Research Consultant at Kcom and Knowledge Management Professional at Kcom. Robert Smith holds Travel And Tourism from Hull College.

Company email context

Email format at KCOM

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KCOM

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Profile bio

About Robert Smith

I am a highly motivated, professional individual with a willingness to work hard. I have extensive experience and passion for customer service. I have an in-depth knowledge of telecommunications and service development in this field. Similarly, my personal strengths are within customer and colleague relations, receiving exceptional feedback for my interpersonal skills from internal and external stakeholders. Furthermore, I have an interest in staff well-being and lead on my team’s wellbeing needs whilst working from home.

Current workplace

Robert Smith's current company

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KCOM
Kcom
Customer Research Consultant at KCOM
kingston upon hull, kingston upon hull, united kingdom
Website
kcom.com
Employees
1407
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4 roles

Robert Smith work experience

A career timeline built from the work history available for this profile.

Customer Research Consultant

Current
Kcom

Hull, England, United Kingdom

May 2023 - Present

Knowledge Management Professional

Kcom

Hull, England, United Kingdom

Knowledge management - The role encompasses supporting customers to self serve by finding knowledge via the KCOM website, therefore reducing contact to front line teams. For employees, having access to knowledge of processes etc, to ensure first time resolution of customers queries, reducing levels of repeat contact. Within this role, I am responsible for.

Mar 2020 - May 2023

Customer Improvement Consultant

Kcom

Hull, England, United Kingdom

Complaint management - Within this role, I was responsible for implementing and overseeing the complaints process for KCOM, liaising with all relevant stakeholders. I took the lead on ensuring quality complaint investigation and resolution including Ombudsman escalation, whilst adhering to Ofcom governance. Complaint reporting on numbers, identifying.

Aug 2015 - Mar 2020

Customer Service Advisor

Kcom

Hull, England, United Kingdom

This role required the handling of a wide variety of customer queries via calls, email, live chat and letters.

May 2009 - Aug 2015
Team & coworkers

Colleagues at KCOM

Other employees you can reach at kcom.com. View company contacts for 1407 employees →

SP Sean Parker Sean Parker Colleague at KcomKingston Upon Hull, England Metropolitan Area, United Kingdom View → MM Mel Mccusker Mel Mccusker Colleague at KcomKingston Upon Hull, England Metropolitan Area, United Kingdom View → BW Brett Watson Brett Watson Colleague at KcomGloucester, England, United Kingdom, United Kingdom View → NF Nick Fuller Nick Fuller Colleague at KcomGreater Colchester Area, United Kingdom View → CD Colin Deamer Colin Deamer Colleague at KcomMilton Keynes, England, United Kingdom, United Kingdom View → GW Grant Walker Grant Walker Colleague at KcomLittlehampton, England, United Kingdom, United Kingdom View → SM Sarah Mason Sarah Mason Colleague at KcomGreater Dublin, Ireland View → AH Abdalle Hassan Abdalle Hassan Colleague at KcomLondon, England, United Kingdom, United Kingdom View → NS Nancy Saunders Nancy Saunders Colleague at KcomHemel Hempstead, England, United Kingdom, United Kingdom View → TF Tim Fletcher Tim Fletcher Colleague at KcomManchester, England, United Kingdom, United Kingdom View →
1 education record

Robert Smith education

  • Hull College
    Hull College
    Travel And Tourism
FAQ

Frequently asked questions about Robert Smith

Quick answers generated from the profile data available on this page.

What company does Robert Smith work for?

Robert Smith works for KCOM.

What is Robert Smith's role at KCOM?

Robert Smith is listed as Customer Research Consultant at KCOM at KCOM.

Where is Robert Smith based?

Robert Smith is based in Anlaby, England, United Kingdom while working with KCOM.

What companies has Robert Smith worked for?

Robert Smith has worked for Kcom.

Who are Robert Smith's colleagues at KCOM?

Robert Smith's colleagues at KCOM include Sean Parker, Mel Mccusker, Brett Watson, Nick Fuller, and Colin Deamer.

How can I contact Robert Smith?

You can use AeroLeads to view verified contact signals for Robert Smith at KCOM, including work email, phone, and LinkedIn data when available.

What schools did Robert Smith attend?

Robert Smith holds Travel And Tourism from Hull College.

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