Robert Smith, Mba Email & Phone Number

Earth City Missouri

As the CSM manager I have the responsibility to ensure the business goals and objectives are met. The Control Self-Monitoring (CSM) process is a framework used by the management team and myself to evaluate the effectiveness of the company’s internal controls. My responsibility in the CSM process is to improve the overall controls at my location while also staying abreast of areas that are reviewed on a regular basis by Internal Audit (IA), International Organization for Standardization (ISO), Legal, Safety, Security and other organizations. Not only do I develop processes for control, I am also responsible for planning, organizing, delegating, reviewing, analyzing and interpreting information, self-auditing, creating of action plans and following up for the controls that are put in place. Besides processes I am directly responsible for break compliance, cash handling, communication and document control, fuel administration, hours of service, OFCCP-HR-EEO, payroll administration, revenue protection, timecards and vehicle safety. In addition to these responsibilities I act as senior manager in his absence with district reporting and follow up in areas of station performance and service levels.

St. Louis Missouri

I directly oversaw four locations in the St. Louis area to ensure that every customer experience is outstanding and of the upmost quality. This is done through ensuring that my employees satisfy our customer needs by remaining professional, competent, polite and caring. I hold employees accountable to achieving the highest quality service with 100% accuracy. Customers look to my division for solutions to their logistical needs. I also work with local station management in supporting these solutions through collecting, analyzing, and communication daily reports. Other responsibilities include daily feedback to upper management on previous day’s results, staffing, staffing solutions, training, coaching, mentoring, and delegating daily activates. I also use Quality Driven Management under the ABLE process. This is Assess, Building, Launching, and Evaluating processes in which productivity can be improved without sacrificing quality and customer service.

Joplin Missouri

My responsibilities included daily operations which include dispatching routes at maximum capacity, ensuring timely service, analyzing daily Field Web Reporting and holding employees accountable to operational goals. I have many daily Control Self-Monitoring responsibilities which include payroll administration, Vehicle Inspection Reports checks, and safety observations. I also work my people plan in accordance to company philosophy of People Service Profit. I am responsible for internal and external customer concerns.

Earth City, Mo

Responsibilities- Providing for all the customer's logistical needs. Directly represent FedEx Express in all areas of customer service including, solving customer service issues, resolving cutomer issues, and educating customers in order to provide service needs. Also identify potential customers in order to create new accounts, generate incremental volume, identify needs for service upgrades, and promote international service.

Responsibilities- legally represent clients in determining buying power, property searches and selection, research property information, negotiate property sales and purchases, assist in understanding financial options, determine property values, market and advertise properties, evaluate contract proposals, and assist in closing properties while maintaining a strict code of ethics and standard of business practices

Responsibilities-Manage and hold employees accountable to company standards and production goals.

Responsibilities-Train new employees, keep employee records, retain employees.

Responsibilities-Load Trucks

Master, Business Administration

Bachelor Of Arts, Business Administration