Robert S. Email & Phone Number

Charlotte, Nc, Us

Douglas, Georgia, United States

Cross Country Adjusters (Alacrity Solutions: Hurricane Helene (GA Deployment) 9/2024 - Present● Interprets and applies policy coverage to loss.● Investigates and documents cause of loss and area of origin.● Reports findings of investigation, coverage interpretation and damage estimates to company.● Identifies and documents subrogation opportunities; Identifies and addresses salvage of damage or destroyed items.● Prepares repair estimates, photographs, and narrative for peril damages.

North Carolina, United States

Rock Solid Claims LLC: 10/2023 - Present● Interprets and applies policy coverage to loss.● Investigates and documents cause of loss and area of origin.● Prepares repair estimates, photographs, and narrative for peril damages.● Reports findings of investigation, coverage interpretation and damage estimates to company.● Identifies and documents subrogation opportunities; Identifies and addresses salvage of damage or destroyed items.

Stanly County, North Carolina, United States

Pilot Catastrophe: Hail (NC Hail Deployment) 5/2023 - 9/2023● Interprets and applies policy coverage to loss.● Investigates and documents cause of loss and area of origin.● Reports findings of investigation, coverage interpretation and damage estimates to company.● Identifies and documents subrogation opportunities; Identifies and addresses salvage of damage or destroyed items.● Prepares repair estimates, photographs, and narrative for peril damages.

Canton, Ohio, United States

Cross Country Adjusters-Alacrity Solutions: (Wind OH Deployment) 3/2023 - 4/2023● Interprets and applies policy coverage to loss.● Investigates and documents cause of loss and area of origin.● Reports findings of investigation, coverage interpretation and damage estimates to company.● Identifies and documents subrogation opportunities; Identifies and addresses salvage of damage or destroyed items.● Prepares repair estimates, photographs, and narrative for peril damages.●

North Carolina, United States

Pilot Catastrophe: Winter storm Elliott (NC deployment) 12/2022 - 2/2023● Interprets and applies policy coverage to loss.● Investigates and documents cause of loss and area of origin.● Prepares repair estimates, photographs, and narrative for peril damages.● Reports findings of investigation, coverage interpretation and damage estimates to company.● Identifies and documents subrogation opportunities; Identifies and addresses salvage of damage or destroyed items.

Florida, United States

S & S Claims: Hurricane Ian (FL. Deployment) 9/2022 - 11/2022● Interprets and applies policy coverage to loss.● Investigates and documents cause of loss and area of origin.● Reports findings of investigation, coverage interpretation and damage estimates to company.● Identifies and documents subrogation opportunities; Identifies and addresses salvage of damage or destroyed items.● Prepares repair estimates, photographs, and narrative for peril damages.

Charlotte Metro

The Jonus Group: (IDA CAT Claims) Responsibilities: Investigate claims facts of loss and evaluate policies for applicable coverage of losses for Daily, and Catastrophe claims. Making initial contact with insured, assigning claims to FA, reviewing field adjuster findings, present findings to the insured, settle claims, supplement request, writing and issuing state by state required letters.● Collaborates on FA & Contractor (Bright Serv) estimates through Xactimate for estimate corrections & supplements.● Resolved 10 to 15 claims a day with an approval limit of $45k. Highest claim loss amount paid $163k.● Wrote partial denial & full denial letters.● Handled ALE & Personal Property losses.● Created Exposures, setting reserves, and issuing all payments during the claim process.● Worked hands on with IA’s, Engineers, and HVACI to determine the cause of loss.

Charlotte, North Carolina Area

Field Claims Adjuster- Charlotte, NC Various nationally known carriers. • Responsible for the investigation, evaluation, and resolution of personal and commercial property claims that range from core to moderate complexity. Handle claims requiring field, virtual, and independent adjuster oversight investigations. • Determined root cause of loss, subrogation and salvage potential, and any suspicious circumstances. • Determined coverage by interpreting the policy contract, all applicable forms/endorsements, and adjusts all elements of the claim; including ALE, accounting-based losses (business interruption and stock), scheduled property, and claims involving coverage questions. • Independently inspects, scoped, and write property estimates utilizing estimating guidelines and Xactimate software

Charlotte Metro

Investigated claims facts of loss and evaluated policies for applicable coverage of losses.● Assessed, reviewed and provided payments for storm damage from wind and hail in Wisconsin.● Explain coverage and assist policyholders with itemization of damages, emergency.● Interview policyholder to gather pertinent information on loss.● Prepare declination and reservation of rights letters.● Answer incoming calls and handles policyholder queries.

Charlotte Metro

Alacrity Solutions: (WCCS) Responsibilities: Investigated claims facts of loss and evaluated policies for applicable coverage of losses.● Assessed, review, and approved estimates for storm damage from Hurricanes Laura, Delta, Zeta in LA, MS, and AL.● Explain coverage and assist policyholders with itemization of damages.● Interview policyholder to gather pertinent information on loss.● Prepare declination and reservation of rights letters.● Answer incoming calls and handles policyholder queries.System Used: Xactimate, Xactanalysis 28, Claims Experience, Queue Manager, Eagleview, Accu-weather, ECS.

Wilmington, North Carolina, United States

Field-Property Adjuster – Wilmington, NC 7/2020 - 10/2020Allied America: (CAT Claims- Hurricane Isaias) responsibilities: Interpreted insurance policies and laws, client relations, insurance premiums, providing estimated, identifying property damage, interviewing policyholders, investigating claims, and maintaining accurate records.● Proficient with Xactimate 28 including Sketch.● Assessed and provided estimates for storm damage from wind, water, and hail.● Inspected properties for interior and exterior damage associated with the storm and issued payments to claimant on behalf of client.● Explained coverage and assisted policyholders with itemization of damages, emergency.● Issued payments after accurately analyzing.● Interviews policyholder to gather pertinent information on loss.● Prepares declination and reservation of rights letters.Systems used: Xactimate 28, Xactanalysis, FileTrac, and CIMS.

Alacrity Solutions: (HAIL) Responsibilities: Investigated claims facts of loss and evaluated policies for applicable coverage of losses.● Assessed, reviewed, and approved estimates for storm damage from wind and hail in Wisconsin.● Explain coverage and assist policyholders with itemization of damages, emergency.● Interview policyholder to gather pertinent information on loss.● Prepare declination and reservation of rights letters.● Answer incoming calls and handles policyholder queries.System Used: Xactimate 28, Xactanalysis, Claims Experience, Queue Manager, Eagleview, Accu-weather, ECS

Tampa/St. Petersburg, Florida Area

• Investigate claims facts of loss, evaluating policies for applicable coverage of losses for Daily, and Catastrophe claims. • Making initial contact with insured, assigning claims to FA, reviewing field adjuster findings, present findings to the insured, settle claims, supplement request, writing and issuing state by state required letters. • Worked hands on with the policyholders, contractors, mortgage companies, public adjuster, & attorneys to reconcile all perils damage for property claims. • Ensure photos of damages are in line with damage estimates and support facts of loss. • Communicate with contractor, vendor and other adjusters throughout the claim process from first notice of loss to final settlement. • Negotiated Supplements request from vendors, contractors, & policyholders. Writing partial denial & full denial letters • Also handled Water Mitigation, Subrogation, Re-Inspections, ALE, and ISO

Waco, Texas Area

Carriers: State Auto Insurance • Review files for catastrophe and daily claims to ensure accuracy. • Collaborate and revise estimates if needed. • Approve claims for payment. • Send out invoices to carrier. • Wrote estimates in Xactimate from inspection notes and photos provided by field adjusters. • Provided support to field adjusters. • Third party Desk estimator for multiple carriers for Fast Path and Expeditor claims. • Third party DA and Reviewer that identifies common mistakes and overwrites per carrier guidelines.

Charlotte, North Carolina Area

Carriers: Kemper, Esurance, QBE, National General, Allstate, and Nationwide • Proficient with Xactimate 28 including Sketch. • Assessed and provided estimates for storm damage from wind, water, snow, water mitigation, sump pump, water back-up, pipe breaks, and hail. • Inspected properties for interior and exterior damage associated with the storm and issued payments to claimant on behalf of client. • Explained coverage and assisted policyholders with itemization of damages, emergency. • Interviews policyholder to gather pertinent information on loss. • Prepares declination and reservation of rights letters. • Answers incoming calls and handles policyholder queries.

Waco, Texas Area

PROPERTY CLAIMS DESK EXAMINER / ESTIMATOR, Waco, TX 4/2018 – 11/2018 470 Claims Management- Carriers: Liberty Mutual, Safeco, Esurance, Allstate, Kemper, USAA • Review files for catastrophe and daily claims to ensure accuracy. • Collaborate and revise estimates if needed. • Approve claims for payment. • Send out invoices to carrier. • Wrote estimates in Xactimate from inspection notes and photos provided by field adjusters. • Provided support to field adjusters. • Third party Desk estimator for multiple carriers for Fast Path and Expeditor claims. • Third party QA and Reviewer that identifies common mistakes and overwrites per carrier guidelines.

Charlotte, North Carolina Area

Carriers: NCJUA, Amica, and Esurance. • Responsible for the investigation, evaluation, and resolution of personal and commercial property claims that range from core to moderate complexity. Handle claims requiring field, virtual, and independent adjuster oversight investigations. • Determined root cause of loss, subrogation and salvage potential, and any suspicious circumstances. • Determined coverage by interpreting the policy contract, all applicable forms/endorsements, and adjusts all elements of the claim; including ALE, accounting-based losses (business interruption and stock), scheduled property, and claims involving coverage questions. • Independently inspects, scoped, and write property estimates utilizing estimating guidelines and Xactimate software. • Prepares accurate, clear, concise, and thorough file notes, reports, and letters. Maintained a complete and well documented file in order to support the decisions and settlement of claims. Maintained an accurate and updated diary of existing claims. Establish and update reserve amounts based on exposures and authorizes payments within scope of authority; settling claims timely and in the most efficient manner

Frederick, Md

Carrier: Liberty Mutual • Handled wind, snow, and water claims. • Communicated with all parties involved, set up inspections. • Evaluated and determined damages and coverage. • Issued payments for settlements and/or supplements owed, after accurately analyzing. • Handled disputes and settled claims in a timely manner. • Proficient with Xactimate 28 including Sketch.

Cibolo, Texas

Carrier: ASI (FL) and (Harvey) Carrier: State Farm (TX). • Responsible for interpreting insurance policies and laws, client relations, insurance premiums, providing estimated, identifying property damage, interviewing policyholders, investigating claims, and maintaining accurate records. • Proficient with Xactimate 28 including Sketch. • Assessed and provided estimates for storm damage from wind, water, and hail. • Inspected properties for interior and exterior damage associated with the storm and issued payments to claimant on behalf of client. • Explained coverage and assisted policyholders with itemization of damages, emergency. • Issued payments for settlements and/or supplements owed, after accurately analyzing. • Interviews policyholder to gather pertinent information on loss. • Answers incoming calls and handles policyholder queries. ECR Centralized Total Loss Adjuster – (Auto Claims) San Antonio, TX EBERLS CLAIMS SERVICE – (Hurricane Harvey) Carrier: State Farm • Handled total loss auto claims for hurricane Harvey & Irma • Contacted vendors, body shops, tow yards, & Auto finance companies to resolve claims • Negotiated fair and equitable total loss settlements with policyholders. • Worked with agents, tent adjusters to resolve claims & payments in a timely manner. While providing excellent customer service. • System Used: ECS, Copart, IAA, LexisNexis, Audatex, ADD123, & SFCTI

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Toronto, Canada Area

St. Louis Rams

Physical Education

Activities and Societies: Football Letterman Phys. Ed.

Bachelor Of Science - Bs