Robert Snelling Email & Phone Number

Atlanta, GA, US

Waldkirch, DE

• Providing support throughout a system’s life cycle from the concept phase to the system design and fabrication, assembly and installation.
• Build support structures and populate with SICK equipment.
• Configure SICK products utilizing laptop and configuration software.
• Act as a site lead for small projects being responsible for the entire project to completion. Determining onsite schedule, assigning appropriate resources to tasks, reporting any onsite issues to SICK & UPS management.

• Assisted in development of test plans and test specifications based on product requirements.
• Tested software, TV features, and applications.
• Ensured all defects found during testing period were reported and tracked in JIRA.
• Worked with the development team and relevant stakeholders to resolve issues found throughout the SDLC.
• Provided detailed test execution records and test reports.
• Reviewed product and software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risk.

• Maintained in-depth knowledge of all Hisense consumer electronics product offerings (TV models, Tablets and accessories) to provide accurate and timely information and solutions to customers.
• Provided advanced Tier II-level support for Tier I-level agents by responding (via email, live chat, and follow-up phone calls) to customer questions and reported issues about product features, first-time set up.
• Worked closely with R&D staff (QA Test Analysts, Hardware & Systems Engineers, Product Managers and Software Developers) by going into the testing labs to isolate, diagnose and resolve hardware, software and.
• Recruited, trained, developed, evaluated, and retrained Tier I-level staff to help meet department-level and company-level key performance indicators.

Bachelor Of Science (B.S.), Aviation Management

Bachelor Of Science (B.S.), Aviation Management