Robert Snelson Email & Phone Number

• Provide daily support for electronic access control systems, both offline and online solutions, managing fast-paced case loads
• Project Management - Responsible for monitoring the work of outside vendors, including hardware installers, technicians, and other contracted third parties.
• Database Integration and Maintenance- Assisted in regular maintenance of MS SQL databases and the interface with outside data sources
• Software Installation - Executed new project software installations including both online and offline platforms. Coordinated software upgrades and service release updates
• Conducted on-site training on keycard systems and electronic access control systems
• Working knowledge of numerous IP locking systems and related components as well as many offline locking systems

• Trainer/Field Technician
• Conducted on-site training on keycard systems and electronic access control systems
• Executed on-site high-level troubleshooting
• Installed PC based systems and peripherals
• Tested all components for accuracy and proper operation
• Networked with PMS systems

• Technical Support Representative
• Provided telephone and on-line support troubleshooting security access systems, including electrified panic devices, magnetic locks, power supplies, keycard readers, HVAC thermostats and related equipment
• Worked closely with product engineers to offer complete support for end users
• Trained new employees in troubleshooting techniques
• Created technical documents for HelpDesk usage
• Designed schematics and diagrams for demonstrations & training

Installed and maintained cathodic protection system for steel gas pipelines.