Robert Souter Email & Phone Number

Chicago, Il, Us

Phoenix, Az, Us

Vulnerability project manager and lead technical engineer maintaining 8500 endpoints and 35k+ vulnerabilities. Maintaining 99.9% uptime on SCCM and Tanium infrastructure.Technical support providing 99.9% under 3 day ticket turn around and response. Launched multiple new processes and automation for deployments resulting in 87% drop of issues in associated remote systems.

Bern, Switzerland , Ch

Provide project management and SCCM support to ensure compliance from 8 engineer team working on backlog of system vulnerabilities. Track status of all vulnerable systems and compliance of security scans across said systems. Daily updates provided to management ensuring a swift conclusion of the project ahead of schedule.

San Francisco, California, Us

●Resolution and remediation of vulnerabilities applying to over 300k Windows devices.● Designed and deployed PowerShell scripts to remediate non-patch related issues.● Point of contact for ongoing Qualys QID investigations and core point of reference for any QID worked.● Worked with leadership of the project and cleared the active high priority backlog of vulnerabilities.

Kansas City, Missouri, Us

●Project manager and technical resource for all user facing third-party Windows application testing used inthe Millennium suite including: Citrix Receiver, Adobe Flash, Adobe Reader.● Via SCCM, govern the deployment of monthly Windows Updates to more than 12,000 servers. Startingfrom testing and ending with production environment hand off, ensuring project timelines are uniformacross all teams involved.● Worked with vendors to facilitate bug fixes within future versions across multiple hardware platforms.● Ensured project passed all required quarterly federal project HIPAA and regulatory audits.

Kansas City, Missouri, Us

• First site lead in new campus hosting 4500+ associates responsible for setting up technology prior to opening, establishing office policies, and acting as the face of the desktop support team. • Worked closely with A/V and Executive support teams to ensure the top level of service is provided to the frequent number of high and board level executives which frequent the campus. • Maximized and refine existing processes for operating the support office to expedite turnaround of repairs reducing downtime for all employees • Received 2012 Q3, Q4 and yearly Associate of the Year awards for outstanding service within the support organization.

Kansas City, Missouri, Us

Tier 2 technical support for Cerner Associates. Provide both hardware and software support for a wide array of devices and systems.

Bachelor Of Science (Bs), Business Administration And Management, General

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies