Robert Southward Email & Phone Number

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Timely delivery of diagnosis, repair and maintaining service standards at all commercial kitchen sites throughout Washington state.Able to use wiring diagrams to further repairsCompleted paperwork, recognizing discrepancies and promptly addressing for resolution.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Regularly exceeded daily sales and product add-on quotas; leveraged sales expertise to promote products and capitalized on upsell opportunities.Evaluated account and service histories to identify trends, using data to mitigate future issues.Developed community reputation and cultivated customer loyalty through commitment to customer satisfaction and strong client relationships.Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.Responsible for training new employees, including proper office protocol, paperwork supervision, one on one technical training and on site job training.

Tacoma, Wa

Planned, scheduled, coordinated and performed general maintenance, major repairs, and remodeling or construction projects for residential and commercial properties.Assisted general contractor with construction projects in all construction niches including: framing, carpentry, roofing, drywall, flooring, appliance demo/installation, plumbing, electrical, and architecture. Oversaw general construction workers and was main liason between client, owner and sub-contractors.Maintained records of sales, rental, maintenance, and costs for repairs.Collected fees and deposits, completed and reviewed appropriate documents and forms, using excellent organizational and written communication skills.Detail-oriented with an initiative to meet deadlines.Ability to multi-task in a fast pace work environment.Maintained customer focus at all times.Established timelines for construction projects and provided quality and cost control on various projects.