Robert Sperling Email & Phone Number

Saint Petersburg, Fl, Us

New York, United States

• Successfully manage 10 locations average $26 million annually• Leading by example and being a role model for the standards and behaviors consistent with CAVA's values and competencies.• Training and developing team members to build a pipeline of internal promotions.• Successful internal and external food safety audits each quarter• Driving employee retention and building a passion for the CAVA brand within team.• Proactively attracting, identifying, and hiring team members that embody the CAVA profile and have the ability to grow within the organization.• Successfully and consistently communicating team wins, priorities, best practices and operational changes to deliver brilliant execution.• Connecting with the local community by executing CAVA's local marketing and community involvement initiatives.• Leading and developing General Managers that are successful in day-to-day operations.• Serving as a role model for high quality, hands on, floor management - including effective deployment of labor to maximize throughput.• Delivering store sales and financial objectives by removing any barriers to success.• Scheduling daily labor requirements that not only meet the needs of the business and provide great customer service experiences, but also drive strong productivity of scheduled labor for the area.• Ensuring that food safety and security standards are met and adhered to consistently.• Maintaining food service and production levels by leading strong BOH and FOH execution.

New York, United States

• Successfully manage 3 locations average $4.5 million to $5.5 million annually.• Launch Champion for 57 locations connecting support center training of monthly launch initiatives to the NY market and helping to remove road blocks to ensure successful launches.• Leading by example and being a role model for the standards and behaviors consistent with sweetgreen’s core values and culture.• Training and developing team members to build a pipeline of internal promotions.• Lead the Train the Trainer classes for the NY market (57 locations) with 108 candidates certified to date to be able to train new talent hired in all 57 locations.• Successful internal and external food safety audits each quarter• Driving employee retention and building a passion for the sweetgreen brand within team.• Proactively attracting, identifying, and hiring team members that embody the sweetgreen profile and have the ability to grow within the organization.• Successfully and consistently communicating team wins, priorities, best practices and operational changes to deliver brilliant execution.• Connecting with the local community by executing sweetgreen’s local marketing and community involvement initiatives.• Leading and developing a restaurant team that is successful in day-to-day operations.• Serving as a role model for high quality, hands on, floor management - including effective deployment of labor to maximize throughput.• Delivering store sales and financial objectives by removing any barriers to success.• Scheduling daily labor requirements that not only meet the needs of the business and provide great customer service experiences, but also drive strong productivity of scheduled labor.• Ensuring that food safety and security standards are met and adhered to consistently.• Maintaining food service and production levels by leading strong BOH and FOH execution.

New York

DIRECTOR OF OPERATIONS overseeing all aspects of daily operations at a 400k-500k-volume guest walk-through attraction in Time Square. Manage full Operations from; annual budgets, reporting, managing, design, install and complete full daily maintenance of all capital projects and attraction quality worth over $5 million dollars.• Successfully managing team of 50-65+ part time employees, supervisors, direct reporting managers, security, sales team and street performers. Responsible for establishing, managing and maintaining all vendors, contractors, architects and outside affiliates.• Attend all trade shows to establish networking and brand awareness.• Fully Licensed and Certified in NYC, FDNY and Health and Safety. • Reviewed, maintained and initiated the complete replacement of IT company and AI software for cash controls. Replaced/Upgrade server, New POS system, New Back Office computers, New Phone system, new backup internet protocols and PCI compliance reviews and server testing.• Built out vacant retail store space inside attraction with a sales increase 1st year of 18% and 2nd year at 27% over budget. Designed, built out, and trained in house photo business cutting cost 35% and increasing revenues by 140% in 1st year.• Successfully utilize my Six Sigma Project Management, Green Belt Certification and Executive Management Certification to better run the Operations at Attraction.

Manhattan, Ny

GENERAL MANAGER of 5 separate locations in NYC market as an experienced operations leader and Market Trainer who created, scheduled, and facilitated training courses for over 150 area field Managers and Supervisors across 22 locations. While responsible for all operations, financials, and employee relations. Delivered $52M in revenue and catered to 2.7M guests annually. Coached 23 direct reports and 250+ associates in a 12-story facility in Times Square.• Critically accountable as GM for full $7+ million-dollar remodel of the first new concept AMC Dine In Theatre and Bar experience in Levittown, NY.• Also responsible as GM for $6.5+ million-dollar remodel (start to finish over a 9-month period) of the first upgraded seating experience theatre in Fresh Meadows, NY. During construction increased in attendance (240k to over 900k).• Wrote and delivered quarterly reviews and coached performance expectations for operational leaders.• Ensured all team members successfully complete company training (online, classroom and OJT). Built team of trainers that worked with all new hires to ensure all service, cleanliness and productivity standards were upheld at all times.• Created and managed annual budgets for COG’S, payroll and other financial metrics.Monitored these metrics weekly, monthly and yearly.• Trained and ensured team members upheld NY Health and Safety controls while maintaining an “A” letter grade at all times.• As GM of theatre operations, I simultaneously hired and trained all cook, prep and line crew for Dine In Theatre experience and Bar at Levittown, NY.• Wrote Senior Leadership training program for North East Market of 78 theatres.

Charleston, South Carolina Area

MULTI-SITE OPERATIONS MANAGER for two SC locations. Managed all aspects of daily operations through tiered management structure with over 200 employees. Developed marketing and branding strategy for grand opening of restaurant in new location.• Achieved a 20% increase in revenue DLY two years consecutively. • Implemented cost savings for vendor products averaging $30k Monthly.• Supervised Grand Opening team at new location in Philadelphia Market including hiring, training, equipment set-up to welcoming the first customers. • Worked with team to achieve goal of fastest drive-thru times in the company with a transaction time (30 seconds or less) with 100% order accuracy.• Championed test products for company and worked to ensure accuracy and guest satisfaction prior to full product roll out. Provided any necessary feedback to ensure end result was a quality product that met guest expectations.• Worked under pressure to ensure timing of catering orders were met, ensuring all food handling guideline were being followed. • Create and managed budgets and financial metrics weekly, monthly and yearly

Ocala, Florida Area

Coordinated all office operations from staff and job scheduling to payment processing and accounting needs. Set-up online business software to take all aspects of the business digital.•Organized scheduling to increase weekly bid totals by 25%. •Increased staff productivity by implementing an organized step-by-step process for all document handling from start of projects to completion.

Bachelor'S Degree, Business Administration, Management And Operations

High School Diploma