Excellent communication, presentation & interpersonal skills. Extensive customer service & commercial experience derived from diverse international business sectors; Banking & International Finance, Media, Government, Legal, Aviation, Telecommunications, Leisure, Travel & Tourism. Experience of the professional training industry. Experience of corporate & commercial aviation, military flying experience with the Royal Air Force & certified civilian pilot. Holder of a Bachelor's Degree in Politics & History and a UK CAA Private Pilots Licence (PPL). Fluent in French. Previous Clients; BNP Paribas, Societe Generale, Credit Agricole, Euronext, Bank of France, HSBC, Stock Market Regulators, Alstom, Dassault Aviation, Airbus EADS, Danone, Chanel, Sanofi, Vivendi Universal, Clarins, Pinault Printemps Redoute, Sony Ericsson, MTV Europe, British Telecom, Orange, Huawei, Bignon Lebray, Ministry of Defence, Ministry of Justice & Rothschild.
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Language SpecialistDassault Aviation Sep 2017 - Aug 2019Paris Area, FranceProvided training to Pilots, Engineers, Aircraft Designers, Product Specialists and Support staff for the Military & Civilian Sectors. Extensive/Intensive group training & blended learning courses at all levels of proficiency. Freelance training in various sectors; Aviation, Investment Banking, Legal & French Government. -
Freelance ConsultantRms Consultants Sep 2010 - Dec 2016Paris Area, FranceProvided professional language training services. Coaching & teaching via group workshops, intensive & semi-intensive training & individual tuition at all levels of proficiency. Business development; building, managing & leveraging relationships with clients, stakeholders, partners, employees, press. Running an independent consultancy business; identifying, securing & retaining clients. Wide range of client sectors, Investment & Retail Banking/Finance, Pharmaceuticals, Media, Communications.
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Account Relationship ManagerFranco-British Chamber Of Commerce & Industry Sep 2007 - Dec 2010Paris Area, FranceEstablishing, developing & maintaining relationships with clients, being a brand advocate for the chamber at various functions & events around the country, negotiating with prospective clients & members. B2B client account management & administration, updating & maintaining CRM system.Handling inbound & outbound international client queries & communication via telephone & email.Liaising with different departments providing feedback & support. -
Client Support ExecutiveConservatoire National Des Arts Et Métiers Jun 2004 - Aug 2007Paris Area, FranceHandling customer service via telephone & email, processing orders, generating & tracking paperwork. Managing & resolving complaints, providing feedback & reporting on B2C process efficiency. Working with Marketing & Sales departments to develop materials, provide admin support & help achieve KPIs. Provided language training to individuals & groups from diverse sectors of industry. -
Corporate English TeacherCambridge Training Institute Mar 2001 - Apr 2004Paris Area, FranceProvided individual & group instruction at all levels to a wide range of professionals; engineers, managers, technicians & marketing staff. Client sectors; Technology, Media, Science & Engineering. -
Corporate English TeacherWall Street English Jun 2000 - Dec 2000Turin Area, ItalyProvided business English language training to groups and individuals. Taught a diverse student base from a broad spectrum of companies in the Turin & Milan area.
Robert Staines Skills
Robert Staines Education Details
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Ba (Hons) -
Wimbledon College, London3 Advanced 'A' Levels -
Wimbledon College, London10 Gcse Passes
Frequently Asked Questions about Robert Staines
What is Robert Staines's role at the current company?
Robert Staines's current role is Freelance Consultant.
What schools did Robert Staines attend?
Robert Staines attended De Montfort University, Wimbledon College, London, Wimbledon College, London.
What skills is Robert Staines known for?
Robert Staines has skills like Training, Coaching, Language Teaching, Foreign Languages, English, Intercultural Communication, Public Speaking, Banking, Finance, Teaching.
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