Instructional Designer (Principal Trainer) for Grand Central/Prelude applications in Epic. Credentialed Trainer for OpTime, Orders and ClinDoc/Stork.

Principle Trainer for ADT/Prelude (Admission/Discharage/Transfer of patients) at Cone Health. Training staff for Registration of patient,Bed placement, Guarantor, Scheduling and coverage information.

Providing training/educational and floor support to users of the Cone Health Link(EPIC) Electronic Medical Record System. Provided support and trained Nurses for scheduling, Pre/Post and the Intra operative environment at the Cone Health System facilities for pre and “GO-LIVEs”. I have trained over 150 Physician/Surgeons, Physician Assistants, Nurses, and Techs for a “Go-Live” at facilities that included 1045 bed facility and two Surgical Centers. Performs customized and “Just in Time” training sessions. “One on One” training with Physicians offices for Block scheduling.

Provide IT leadership for hospital’s technology infrastructure located in 10 facilities within the Moses Cone Health System Network. Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems. Help set long-range technical direction and capacity plans.Key Results:Assisted in the hospital’s new EMR implementation of the Picis system. Designed and launched “pre-load” training clinics, optimized training documentation prior to go-live and designed custom modifications to accommodate special surgical procedures. Analyzed all aspects of OR Manager Application deployment for 500 workstations system wide to ensure operational efficiency and smooth migration from the existing HIS system. Created desktop standardization and dashboards and provided ad-hoc reports using MS Access and SQL Query Analyzer.Documented workflows and executed comprehensive training plan to medical staff that more than doubled EMR access (from 45% to 100%) and usage (from 35% to 80%).Transformed processes/toolsets of geographically dispersed medical units into a cohesive, standardized set of solutions that elevated efficiency and accuracy hospital-wide.Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

Provide Medicare eligible recipients, Supplement and Advantage plans for their health care needs. Defined, and wrote Microsoft Access database for the Western and Eastern regions to formulate necessary requirements to meet monthly quotas.Key Results:2nd in the entire North Carolina states in Medicare Advantage plans sales consistently for 8 quartersServed on Sales Team advisor board for the Eastern Region, providing statistical data on eligible Medicare residents throughout Eastern Region. Maintained persistency rate of 98.9% on renewing membership.Accounted for 1/5 of sales in a group of 15 full time Sales Associates and 40 Independent agents.

Managed 60 Claim Reimbursement Analyst for provider reimbursement and claim payments. Key Results:Maintain authorized reimbursements to providers with a turnaround time of 48 hours. Streamlined procedures that decreased employee time and eliminated redundancies. Created automated daily stats report that reduced errors and is now used by claims associates organization-wide. Earned “Ace Player” award for outstanding customer service and teamwork.