Robert Staten Email & Phone Number

Missouri City, Tx, Us

Houston, Texas Area

Responsible for maintaining the network infrastructure and support for all end users.Perform basic security administration functions, including creating a customer profiles and accounts, monitor and manage system resources, including CPU usage, disk usage.Deployed Critical patches to all servers and workstations.Troubleshoot network, system and applications to identify and correct malfunctions and other operational difficulties.Maintain confidentiality with regard to the information being processed, stored or accessed by the network

Maintain all server and desktop equipment. Order software and equipment for the company. Troubleshoot any network related issues. Help setup and maintain backups for the company.

Primarily responsible for the escalation resolution and advanced troubleshooting of Windows Server 2003/2008 hardware, operating system and application issues. Additionally, the IT Service Engineer will have the ability to build, understand, and troubleshoot basic network configurations. Serve as a final internal escalation point for all Windows Server and Application Issues, by engaging appropriate vendors/manufacturers (e.g. Microsoft, HP) after deploying all existing skills and research abilitiesEngineer, configure, assemble and support server hardware (HP, Dell, SuperMicro) based on the needs of the environment and demands on the server.Design, engineer, install, configure, and maintain on-site backup hardware and software systems that complete mission critical nightly backups.Engineer, install, configure, and administer / maintain all aspects of Windows 2003/2008 Operating Systems, including Active Directory (Advanced), Terminal Services, Exchange Server, MSSQL Server, Permissions/Security, and other server-based applications.Create virtual servers using VM Ware ESX.Burton Construction

Provided support to over 300 users in eight locations. Help maintain the integrity of the network.Resolved 70% computer related issues over the phone.Used SMS 2003 for software deployment and packaging.Use KBOX (KACE) to created scripts to push out updates to all workstations.Responsible for implementing and maintaining system security and configurations of 4 company servers while providing IT support, to include planning, software and hardware configuration to all end-users.

Provide on-going Technical PC/Lan hardware/software support for WIN9x, NT Workstation, XP, Windows 2000, Sever 2003, NT Server and Novell Netware 4.x and 5.x clients.Configure Proliant servers for deployment in live environmentMaintained and supported 8 Novell, 4 Microsoft 2000 and 2 Microsoft 2003 serversServe as liaison between clients and vendors or other technical groups to resolve LAN problems.

Computer Science

Activities and Societies: Member of the University of Nebraska Track and Field team.

Bachelor Of Science, Computer Engineering Technology

Bachelor Of Science, Computer Engineering Technology

Continuation of degree from UNL) Degree not