Robert Stebbing Email & Phone Number

Bournemouth, England, United Kingdom

- Designing and delivering bespoke training plans (written and verbal) to global clients on how to use content management systems and best practices - Creating and maintaining accurate training documentation - Identifying and replicating bugs on client websites, using content management systems such as Sitecore, Optimizely and Umbraco - Working with technical team to improve CMS user experience for content editors- Testing of bug fixes and new functionality across QA/UAT web environment- Migrating website content to new platforms

Bournemouth, United Kingdom

- Directly managing client relationships- Scheduling resources for development work and fixes on websites- Taking inbound calls, processing tickets from clients and working with the development team to resolve issues quickly, adhering to strict SLAs- Chairing weekly calls with clients and preparing status reports- Identifying and replicating issues on client sites, working with content management systems such as Sitecore, Drupal and Umbraco- Assisting with the testing of fixes and functionality changes for clients on QA/UAT web environments- Working on systems such as Azure DevOps and JIRA to manage workflows ofwebsite changes/bugs- Creating and maintaining process and procedure documents- Identifying new business development opportunities

Bournemouth

- Performing quality checks on sales calls of customer facing staff.- Identifying and reporting unethical, illegal or improper conduct in calls and emails.- Communicating with customer facing staff effectively by providing constructive criticism and feedback on outbound phone calls to customers.

Bournemouth, United Kingdom

- Dealing with customer queries on the telephone with regards to car insurance policy amendments, renewals, quotations, sales, retention, cancellations and general service queries.- Writing letters to customers, informing them of changes to policy and outstanding payments.- Handling complaints in an efficient manner and maintaining good customer rapport.

- Use of warehouse execution system to keep track of stock, and resolve any discrepancies and issues in the stockroom- Entering data accurately to ensure that stock quantities are updated correctly, chasing up any missing stock or delivery errors. - Delegating tasks to the Stockroom team, and ensuring they are completed accurately and on time- Dealing with employee affairs, including sickness, shifts and handling personal information, making sure it is stored in the correct places