Robert Stec Email & Phone Number

Enfield, England, United Kingdom

As a dedicated Shift Manager at the Sofa Delivery Company, I am deeply committed to delivering moments that matter by overseeing the day-to-day operations on site and setting the standard for excellence. My multifaceted role encompasses a wide array of responsibilities, ensuring that every aspect of our business contributes to exceptional customer.

• Managing the end-to-end operations of a customer fulfilment centre, overseeing the processing of 165K customer orders per week, picking 1.5 million products per shift, and dispatching 1,500+ routes per shift, while.
• Ensuring timely completion of orders by effectively managing resource levels across various work zones within a 24/7 operation.
• Leading a team of 15+ operations managers and overseeing 300+ direct and agency operations and support team members.
• Developing and approving a labour plan to optimize resource allocation.
• Achieving key performance indicators (KPIs) and driving improvements across the five pillars of people, safety, quality, delivery, and cost.
• Proactively promoting a positive culture of health and safety, championing IOSH within the workplace, and introducing MHE Awareness Training while replacing the old fleet.

• Throughout my tenure as a Personal Shopper, I steadily progressed from Coordinator and Team Leader roles to ultimately assume the position of Team Manager, where I excelled in:
• As the lead of a specific operational area, I took full ownership of managing and optimizing the functions of Dispatch, Pick, and Freezer.
• Diligently reviewing all relevant SSOWs and RAs, I enforced rigorous safety practices to maintain a secure work environment for the team.
• With a strong focus on productivity, I implemented effective strategies to ensure efficient operations and achieve desired outcomes.
• Committed to maintaining high standards, I consistently sought areas of improvement and implemented enhancements to drive continuous growth.
• By cultivating strong relationships with the teams, I fostered a positive work culture, boosting motivation and team spirit. Additionally, I spearheaded initiatives such as driving Peakon participation and leading.

Driving site improvements and operating cost reduction by executing projects for continuous improvement of the site.During my 3 month secondment, I gained a vast amount of knowledge on Lean Six Sigma and worked on several projects to improve site productivity and processes. I expanded my knowledge by learning new techniques to demonstrate improvements in.

Master Of Arts - Ma, Economics In Marketing And Management

A Level, Economics And Organisation Of Enterprises