Robert Stec Email & Phone Number

Enfield, England, United Kingdom

As a dedicated Shift Manager at the Sofa Delivery Company, I am deeply committed to delivering moments that matter by overseeing the day-to-day operations on site and setting the standard for excellence. My multifaceted role encompasses a wide array of responsibilities, ensuring that every aspect of our business contributes to exceptional customer experiences and operational efficiency.Taking full accountability for all customer deliveries, orchestrating a seamless and efficient process to exceed customer expectations.Implementing and maintaining high standards of service delivery, ensuring that each interaction leaves a lasting positive impression on our customers.Leading, coaching, and inspiring Warehouse and Driving teams, instilling a culture of excellence and motivation in all aspects of their roles.Conducting regular training sessions to enhance the skills and knowledge of team members, fostering a collaborative and growth-oriented environment.Taking ownership of team development, promoting continuous improvement, and ensuring that the team is well-equipped to deliver outstanding service.Ensuring auditable compliance on vehicles and trailers, overseeing truck downloads and adherence to driver time directives.Implementing and maintaining rigorous standards of health and safety, as well as housekeeping throughout the CDC, to create a secure and efficient working environment.Support the Customer Delivery Manager in establishing and maintaining effective customer relationships, both within and outside of the business.Addressing customer concerns and feedback promptly, working towards solutions that enhance overall customer satisfaction.Playing a pivotal role in the recruitment process, conducting interviews, and selecting candidates who align with the company's values and objectives.Facilitating comprehensive onboarding processes, ensuring that new colleagues are well-prepared and equipped to contribute effectively to our mission.

• Managing the end-to-end operations of a customer fulfilment centre, overseeing the processing of 165K customer orders per week, picking 1.5 million products per shift, and dispatching 1,500+ routes per shift, while reporting directly to the Operations Manager.• Ensuring timely completion of orders by effectively managing resource levels across various work zones within a 24/7 operation.• Leading a team of 15+ operations managers and overseeing 300+ direct and agency operations and support team members.• Developing and approving a labour plan to optimize resource allocation.• Achieving key performance indicators (KPIs) and driving improvements across the five pillars of people, safety, quality, delivery, and cost.• Proactively promoting a positive culture of health and safety, championing IOSH within the workplace, and introducing MHE Awareness Training while replacing the old fleet.• Supporting the implementation of a Hazard Reporting platform for employees to raise safety concerns or issues.• Applying an excellence-driven approach to all activities and maintaining high site standards, ensuring the team embodies this mindset.• Successfully improving the inbound operation during a major supplier change from Waitrose to M&S, actively contributing to multiple Kaizen, LEAN and Six Sigma projects to facilitate the transition.• Handling all aspects of people management, including culture development, recruitment, enrollment, development, mentoring, performance reviews, appraisals, and conducting grievance, disciplinary, and appeal meetings.

Throughout my tenure as a Personal Shopper, I steadily progressed from Coordinator and Team Leader roles to ultimately assume the position of Team Manager, where I excelled in:• As the lead of a specific operational area, I took full ownership of managing and optimizing the functions of Dispatch, Pick, and Freezer.• Diligently reviewing all relevant SSOWs and RAs, I enforced rigorous safety practices to maintain a secure work environment for the team.• With a strong focus on productivity, I implemented effective strategies to ensure efficient operations and achieve desired outcomes.• Committed to maintaining high standards, I consistently sought areas of improvement and implemented enhancements to drive continuous growth.• By cultivating strong relationships with the teams, I fostered a positive work culture, boosting motivation and team spirit. Additionally, I spearheaded initiatives such as driving Peakon participation and leading Action Groups to address employee feedback.• Utilizing my keen eye for talent, I successfully identified potential within the workforce, providing mentoring and development opportunities to nurture employees into new roles.

Driving site improvements and operating cost reduction by executing projects for continuous improvement of the site.During my 3 month secondment, I gained a vast amount of knowledge on Lean Six Sigma and worked on several projects to improve site productivity and processes. I expanded my knowledge by learning new techniques to demonstrate improvements in my day-to-day role as a site manager.

Master Of Arts - Ma, Economics In Marketing And Management

A Level, Economics And Organisation Of Enterprises