Robert Steiger Email & Phone Number

Chapel Hill, NC, US

Greater Chicago Area

• Responsible for monitoring and troubleshooting First Communications core voice and data network consisting of Juniper (M320, MX480, MX104), Cisco (7200), Alcatel Lucent (7210 and DMX), Adtran (Opti-6100, MX2820.
• Provide Tier III advanced troubleshooting support for the NOC and Repair Specialist teams for our customer’s voice and data issues including SIP Trunking, VOIP, MPLS/VPLS, VLANs, Internet, Transport (DS0, T1, DS3, OCX.
• Work directly with First Communications engineers, LEC’s, PBX/IT vendors, equipment manufactures and end users to resolve high level issues. Provide training for all First Communications products for new NMC Technicians.
• Provide afterhours support for NMC techs. Assist the fraud department by investigating customer PBX fraud cases to reduce the amount of lost revenue.

Greater Chicago Area

-Responsible for monitoring, isolating, troubleshooting and driving resolution on the voice and data platforms (CDMA, GSM, EVDO, Microwave and LTE Networks) in a 24/7 National Network Operations Center (NNOC). -Voice network monitoring and repair included working with Ericsson (Nortel) MTX and Lucent 5E voice switches and cell site equipment. Perform.

Greater Chicago Area

-Responsible for monitoring and isolating trouble on the voice platform for US Cellular’s CDMA and TDMA Networks by using Nortel MTX Voice Switches and Nortel BSM’s. Monitoring was performed by using Netcool.

Greater Chicago Area, Coudersport, PA

-Responsible for isolating and resolving local/long distance issues, dedicated/switched toll free, isolate customer/network translation issues, transport (testing circuits) and IVAD (voice/data circuit using Adtran csu/dsu and General Bandwidth Voice Switches) issues by utilizing remote testing software/hardware in a Nortel DMS 250/500 switch and Nortel.

Tampa/St. Petersburg, Florida Area

-Supervisor (THC) for the DRC residential and business dispatch clerks for Florida, North Carolina and South Carolina (June 2006-Oct. 2006). Handled all internal and external escalations.-Responsible for forecasting troubles/orders and approving overtime for field technicians on a daily basis. Dispatched field technicians in accordance with company and.

Tampa/St. Petersburg, Florida Area

-Temporary contract worker for Verizon Communications in Verizon’s Wholesale Maintenance Center. Escalated and updated CLEC trouble tickets. Responsible for monitoring trouble ticket ques.

Greater Chicago Area

-Responsible for monitoring Focal/Broadwing’s voice/data networks in a 24/7 NOC (SS7/Sonet/ATM/Frame Networks, and customer circuits) including Nortel DMS 250 and 500 and Alcatel’s Dex voice switches. Addressed any environmental or hardware alarms generated by all Voice Switches. Nortel Network DMS 250/500 daily remote maintenance, patches and software.

Greater Chicago Area

-First tier support for VoDSL, DSL, T1, dial up, email, web/domain hosting in a 24/7 NOC for a start up CLEC.-In house LAN administration and help desk for Vertex employees. Vendor research and management.-Designed, implemented and maintained the initial customer billing system.

Greater Chicago Area

-Level I & II support for DSL, ISDN, T1, dial up and internal PBX for an ISP. Managed all PowerUser’s telecommunication needs (toll free, POTs, long distance and follow me services).-Vendor research and management, VAR re-seller and account manager for PowerUser’s VISP (Virtual Internet Service Provider) Program. Quoted and ordered DSL, ISDN and T1.