Robert Steinberg Email and Phone Number
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Robert Steinberg personal email
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I advise cloud software companies on Customer Success Management best practices which results in increased customer retention and growth. With over twenty years of front-line customer success management experience as well as overall strategy development, I am uniquely positioned to provide real-world practical experience and guidance as to the components and tools of a Best-In-Class Customer Success Management program. I hold a certification in the Gainsight solution and have extensive experience using Totango. I specialize in working with cloud software companies who are in the early stages of creating their customer success management programs.Clients call me when they want to:• Establish or enhance their Customer Success programs• Assess their current Customer Success programs and identify improvement areas• Develop templates and processes• Establish effective enablement programs for their customer success managers that utilizes a “Day in the Life” approachMy approach is to first conduct a comprehensive Customer Success Best Practices Assessment which will review all aspects of a Customer Success Management program including tools, templates, processes, enablement, and organization structure. The assessment deliverables include specific recommendations along with implementation options.Contact me about taking your Customer Success program to the next level."Empowering Success Through Excellence".🚀💡
Steinberg Consultancy
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Ceo & FounderSteinberg Consultancy May 2024 - PresentDesign and implement best-in-class customer success management programs at cloud software companies. This includes conducting a comprehensive Customer Success Best Practices Assessment which reviews all aspects of a customer success management program including tools, templates, processes, training, and organizational structure.
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Global Enterprise Customer Success Manager Strategy OwnerSap May 2023 - Apr 2024Walldorf, Bw, DeI led the Enterprise Customer Success Manager (E-CSM) role evolution and rollout including defining and executing:• The E-CSM responsibilities and associated RACI along with the detailed interactions / operating model of the SAP account team members• A global communication and change management initiative to inform the broader SAP community of the revised E-CSM role• A standardized enablement program to educate the SAP E-CSMs on their new responsibilities using a “Day in the Life” approach -
Enterprise Customer Success ManagerSap Feb 2021 - May 2023Walldorf, Bw, DeI was responsible for two of SAP’s largest and most complex global customers who accounted for over $90 million in annual recurring revenue. My activities included:• Establishing an enterprise-wide executive governance program and transformation roadmap• Driving solution adoption including tracking business case achievement • Mentoring colleagues on customer success management best practices
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Customer Success ManagerSap Ariba 2007 - Feb 2021Waldorf, De• Specialized in turning around underperforming customers by providing exceptional customer success management services• Rescued SAP Ariba’s largest customer renewal ($30 million total contract value) by creating and executing a corrective action plan to ensure the customer achieved the business outcomes that they wanted from their investment.• Co-created SAP Ariba’s first Customer Success Management program when SAP Ariba switched to a subscription based revenue model. -
Presales SpecialistSap Ariba 1999 - 2007Waldorf, DeParticipated in all phases of the sales process starting from developing pursuit strategies through effectively demonstrating the Ariba e-procurement / e-sourcing software using a "Day in the Life" approach and finally concluding in maintaining long term relationships with my customers post-sales.• Achieved Ariba President's Club for several years with sales in excess of quota including one year of $16 million with a quota achievement of over 200%.
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Presales SpecialistSap 1992 - 1999Walldorf, Bw, DeSAP R/3 Presales Specialist with a focus in the Utilities and Telecom industries
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Management ConsultantPwc 1989 - 1992GbSAP Implementation Consultant -
Management ConsultantKpmg 1984 - 1989Toronto, On, CaManufacturing Systems Implementations
Robert Steinberg Skills
Robert Steinberg Education Details
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Rider UniversityBusiness And Computer Science -
Rutgers UniversityCustomer Experience
Frequently Asked Questions about Robert Steinberg
What company does Robert Steinberg work for?
Robert Steinberg works for Steinberg Consultancy
What is Robert Steinberg's role at the current company?
Robert Steinberg's current role is Improving revenue retention and growth by providing world class customer success advisory services to cloud software companies..
What is Robert Steinberg's email address?
Robert Steinberg's email address is rd****@****ast.net
What is Robert Steinberg's direct phone number?
Robert Steinberg's direct phone number is (650) 849*****
What schools did Robert Steinberg attend?
Robert Steinberg attended Rider University, Rutgers University.
What are some of Robert Steinberg's interests?
Robert Steinberg has interest in Social Services.
What skills is Robert Steinberg known for?
Robert Steinberg has skills like Enterprise Software, Cloud Computing, Saas, Business Process, Business Development, Ariba, Supply Chain Management, Change Management, Management Consulting, Procurement, Management, Account Management.
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