Robert Stenstrom Email & Phone Number

Vamc Mcguire Veterans Hospital, Richmond Va 23249

Provides administrative and clerical support to the Quality Management Program including:* Independently initiate, investigate and process small claims up to $2500.* Track patient safety alerts and advisories.* Serves on Root Cause Analysis (RCA) and Health Care Failure and Effects Analysis (HFEMA) team.* Reviews incident reports for completeness and enters data into the SPOT database.* Obtains official documents and maintains training materials and documentation related to Administrative Boards of Investigation.* Uses Microsoft Excel to develop databases, perform statistical analysis, convert data into graphical displays, and to maintain current data.* Maintains Peer Review Database and alert coordinators of impending time lines. * Prepares Patient Safety correspondence that may arise from Patient Safety Program. * Prepares fliers or brochures as needed to assist in implementation of the Patient Safety Goals.

Vamc Mcguire Veterans Hospital, Richmond Va 23249

Coordinates all administrative aspects of the Heart and Lung Program, assuring smooth coordination of all administrative activities pertaining to heart transplantation. Constructs and manages the database programs which track patient specific information for clinical research projects as well as multiple organizations. Responds to questions from patients concerning services. Provides technical assistance to patients, administrative staff and professional staff. Assures maintenance of detailed records on pre and post transplants. Documents important events, test results, medication changes, and other changes in the patient's care record. Administratively monitors test results by retrieving data results and updates spreadsheets. Participates in budget reviews and execution of the transplant and LVAD outlier funds. Coordinates all Quality Analysis (QA) activities.

Vamc Mcguire Veterans Hospital, Richmond Va 23249

Medical Service Secretary to Medical Service Chief who oversees 141 Physicians at McGuire Medical Center. Helps manage day to day operations, fields all incoming phone calls. Sends Fax, email messages per Doctor's requests. Narcotics inpector, inspects key areas for accountability and reports any discrepancies. Works with Medical Administrative Officer to help keep Medical Service on target with objectives. Involved woth Special Olympics project coming to Richmond VA in 2011.

Vamc Mcguire Veterans Hospital, Richmond Va 23249

Renal Program Support Assistant in charge of making Veteran Patient clinic appointments, orders necessary labs, coordinates weekly staff meeting notes, CrownWeb Administrator. Processes Renal Transplant workups and establishes new Patients to Renal Program. Timekeeper for Renal Service. Completed High Performance Development Model course in 2010.