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Robert Stephens is listed as Senior Manager Wireline Service Assurance: Elevating Service Excellence, Driving Exceptional Customer Experiences, and Fostering Employee Engagement at Rogers Communications, a company with 22143 employees, based in Brampton, Ontario, Canada. AeroLeads shows a work email signal at rogers.com and a matched LinkedIn profile for Robert Stephens.
Robert Stephens previously worked as Sr Manager, Wireline Assurance, Incident and Change Management at Rogers Communications and Sr. Manager Enterprise Service Management at Rogers Communications.
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AeroLeads found 2 current-domain work email signals for Robert Stephens. Compare company email patterns before reaching out.
Robert Stephens is a Senior Manager Wireline Service Assurance: Elevating Service Excellence, Driving Exceptional Customer Experiences, and Fostering Employee Engagement at Rogers Communications. He possess expertise in call centers, process improvement, management, project planning, customer service and 22 more skills.
Listed skills include Call Centers, Process Improvement, Management, Project Planning, and 23 others.
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Brampton, Ontario, Canada
As a Senior Manager at Rogers, I am responsible for leading a team of professionals dedicated to managing Wireline and Data Service Centre operations for our Enterprise Customers. My central focus is on strategic direction and operational excellence. Collaborating closely with my team, I offer guidance and leadership to the management team, strongly.
Brampton
Partner and build relationships with Sales Executives and Strategic C Suite customers generating more than 300M in annual revenueLead and participate in strategic RFP discussionsResponsible for escalation management for EBU most valued customersLead and manage a team of Service Managers locally and virtually to drive positive NPS results, customers.
Brampton
Responsible for the service management experience for RBS Customers.Manage a Team of National Service Managers who primary responsibility is maintaining the relationship of strategic business customers from a operational and customer experience.Manage a Team of Incident Managers who main function is to manage the Major Incident process. In addition to this.
Repeatedly promoted during 14-year tenure with Rogers Communications, culminating in currentresponsibility for the day to day operations of the Data Service Centre as well as the planning the futuremode of operations.Implemented process improvements which accommodated increasing responsibilities necessitated bystaff reductions.Manage escalated issues from.
Manage day to day call centre operations.Monitor the call quality for call centre representatives.Implement quality enhancement processes and procedures within the call centre, using employee testingand up-training as required.Deliver employee reviews and develop career development with the employee.
Other employees you can reach at rogers.com. View company contacts for 22143 employees →
Hina Mehta
Colleague at Rogers CommunicationsBrampton, Ontario, Canada, Canada
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Anser Imam
Colleague at Rogers CommunicationsGreater Montreal Metropolitan Area, Canada
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Ajay Vijaikanna
Colleague at Rogers CommunicationsScarborough, Ontario, Canada, Canada
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Baljeet Randhawa
Colleague at Rogers CommunicationsBrampton, Ontario, Canada, Canada
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Swati Kochhar
Colleague at Rogers CommunicationsCanada, Canada
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Roshan Gurung
Colleague at Rogers CommunicationsLondon, Ontario, Canada, Canada
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Ethan Johnston
Colleague at Rogers CommunicationsStratford, Ontario, Canada, Canada
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Janos Ratonyi
Colleague at Rogers CommunicationsGreater Toronto Area, Canada, Canada
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David Satok
Colleague at Rogers CommunicationsToronto, Ontario, Canada, Canada
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Baldeep Kaur Malhi
Colleague at Rogers CommunicationsToronto, Ontario, Canada, Canada
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Quick answers generated from the profile data available on this page.
Robert Stephens works for Rogers Communications.
Robert Stephens is listed as Senior Manager Wireline Service Assurance: Elevating Service Excellence, Driving Exceptional Customer Experiences, and Fostering Employee Engagement at Rogers Communications.
AeroLeads has found 2 work email signals at @rogers.com for Robert Stephens at Rogers Communications.
Robert Stephens is based in Brampton, Ontario, Canada while working with Rogers Communications.
Robert Stephens has worked for Rogers Communications.
Robert Stephens's colleagues at Rogers Communications include Hina Mehta, Anser Imam, Ajay Vijaikanna, Baljeet Randhawa, and Swati Kochhar.
You can use AeroLeads to view verified contact signals for Robert Stephens at Rogers Communications, including work email, phone, and LinkedIn data when available.
Robert Stephens is listed with skills including Call Centers, Process Improvement, Management, Project Planning, Customer Service, Testing, Quality Management, and Time Management.
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