Robert Stitzer Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

• Instill excellence in retail store teams by providing direction in regards to inventory, return processes, ordering procedures, and safety concerns• Conduct focused store visits and provide extensive documentation of findings. Follow through on all action items to ensure full execution of action plan• Provide training and support to Franchise Owners, Store Management, and Trusted Advisors when new initiatives and/or operational tools are rolled out• Ensure that the stores and employees are in compliance with all safety practices and regulations (e.g., OSHA, shipping, etc.) and that all company policies and best practices are adhered to. • Act as a brand ambassador. Promote the company, its objectives, programs and achievements to the public and employees at all times• Review and improve Profit and Loss statements with Store Managers/Franchise Owners. Create action plans to maximize profitability, productivity and business growth• Execute sales processes and provide leadership and insight to meet or exceed monthly and annual region budgets• Review and improve scorecard results to include reviewing KPIs, store appearance, store displays, merchandising, and promotions. Track results and evaluate performance compared to plan and benchmarks• Lead and develop high performing teams that deliver industry leading customer service• Establish and effectively manage a business partner relationship with franchisee owner/operators and staff• Ensure that franchisees are consistently meeting Corporate standards for performance through delivery of approved products, and compliance with programs, procedures, policies, and trademark protection

Raleigh, North Carolina, United States

• Instill excellence in retail store teams by providing direction in regards to inventory, return processes, ordering procedures, and safety concerns• Conduct focused store visits and provide extensive documentation of findings. Follow through on all action items to ensure full execution of action plan• Provide training and support to Franchise Owners, Store Management, and Trusted Advisors when new initiatives and/or operational tools are rolled out• Ensure that the stores and employees are in compliance with all safety practices and regulations (e.g., OSHA, shipping, etc.) and that all company policies and best practices are adhered to. • Act as a brand ambassador. Promote the company, its objectives, programs and achievements to the public and employees at all times• Review and improve Profit and Loss statements with Store Managers/Franchise Owners. Create action plans to maximize profitability, productivity and business growth• Execute sales processes and provide leadership and insight to meet or exceed monthly and annual region budgets• Review and improve scorecard results to include reviewing KPIs, store appearance, store displays, merchandising, and promotions. Track results and evaluate performance compared to plan and benchmarks• Lead and develop high performing teams that deliver industry leading customer service• Establish and effectively manage a business partner relationship with franchisee owner/operators and staff• Ensure that franchisees are consistently meeting Corporate standards for performance through delivery of approved products, and compliance with programs, procedures, policies, and trademark protection

Hartland, Wisconsin, United States

Responsibilities include (but are not limited to):-Provide leadership and assistance to Corporate and Franchise stores regarding selling execution and Services-Provide advice, expertise and training, as well as conduct role-play selling scenarios to improve store team selling behaviors-Improve selling metrics and profitability results across designated markets-Work with Store Managers on coach-the-coach scenarios and provide feedback and action plans to them for improving team results-Identify and train team members from underperforming retail selling stores-Facilitate hands on training of device repair and key fob programming while in store with team members-Influence and train Store Manager, Assistant Manager, and Store Associates to achieve desired selling metric standards and sales budgets-Identify performance gaps through observations and reporting analysis-Work cross-functionally with the Commercial team on in-store lead generation training initiatives-Use daily sales reports to measure team and individual performance in key selling metrics and KPIs

Raleigh-Durham, North Carolina Area

Responsibilities Include (but are not limited to):Scheduling staff, Purchasing product via multiple vendors, Maintaining 98% in stock rate (or higher), Ensuring add-on opportunities are being utilized correctly, Creating in-store promotions to coincide with corporate promotions, Effectively managing time for the sales and repair teams, Reporting monthly sales numbers to ownership, Using motivational strategies to achieve store/company goals, Cleanliness of storefront and all work areas, Customizing sales reports via SQL software to determine weak sales areas/trends, Managing sales leads through SalesForce and forwarding to appropriate sales team, E-Commerce sales (Retail & B2B), Maintaining Contract Pricing for commercial clients

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Apex, Nc

Responsibilities included:Merchandising and Product Placement, Maintaining Inventory Levels, Extensive Product Knowledge, Shipping Orders, General Maintenance, Assisting Customers in Golf Shop, E-Commerce Sales, Open & Close Retail Shop

Raleigh-Durham, North Carolina Area

Responsible for assisting members with special requests, cleaning golf carts after member use, locating and storing member's golf bags, retrieving golf balls from driving range, cleaning area outside of pro shop and bag/cart storage, closing/opening bag room and cart storage before and after shifts, ensuring members had a pleasurable experience,

High School Diploma, General Education

Computer Programming