Robert Stojan Email & Phone Number

Waltham, MA, US

Waltham, MA, US

Waltham, MA, US

St. Paul, Minnesota, US

• Migrated Tomcat Java applications from on-premise data center to AWS using a CI/CD pipeline and toolchain consisting of GitHub, Jenkins, Puppet, Artifactory, CloudFormation, Python Lambdas and step functions, and.
• Created Python-based Infrastructure as Code training program for infrastructure operations teams to learn how to code, think like a programmer, and work with a mentor through curated coding exercises and pair programming
• Created and lead AWS training program for my team that covered AWS, Lambda, Docker, and Kubernetes courses and labs for varying skill levels on the team
• Worked closely with developers to shift monitoring left by migrating off Dynatrace AppMon to the new Dynatrace OneAgent and the SaaS solution. Ran internal user group and community to evangelize APM within the company
• Puppetized the Dynatrace APM migration from AppMon to Dynatrace OneAgent.
• Security Coordinator for all DevOps CI/CD pipeline tools and application infrastructure hosting controlling access, risk assessments, audits, and security reviews

Minneapolis, Minnesota, US

• Resolved incidents, changes, and problem tickets as part of insourcing effort to improve UNIX Operations.
• Planned, coordinated, and executed an operations support plan for maintenance and updating of the ERP system on AIX and IBM Power (frame firmware, SAN cleanup, rebuild SEA’s on the VIOs, updated HMC’s, cleanup LVM and.
• Ran a proof of concept project for configuration management tooling (Salt, Chef, Puppet, Ansible) involving all the operations teams, security, architecture, Windows, network, storage, backup, and management. Became a.
• Implemented Gitlab and evangelized the use of git for source control.
• Helped establish new Linux (RHEL and SLES) and AIX security standards based off industry best practices (CIS benchmarks). Automated the implementation, testing, and validation of those new standards.
• Automated the SOx compliance remediation and unit testing validation for SLES systems.

Eden Prairie, MN, US

• Troubleshooting a wide variety of Operating System related issues including restores, misconfigurations, hardware failures, application issues, customer login issues, customer and/or application team education issues.
• Completing requests for Operational QA’s, file system expansion and maintenance, database expansion and maintenance, compliance requests, general support-ability issues
• Developed, built, and provided support documentation for the OI SAS GRID on GPFS with the assistance and guidance of subject matter experts from IBM and the application team
• Supported the AIX part of the Disaster Recovery exercise in Sterling Forest, NY at the IBM facility, in addition to the managed services bi-annual Disaster Recovery exercise
• Created support documentation and training for the HMC appliance environment, in addition to the ongoing maintenance, and becoming a subject matter expert regarding these devices on the support team

Eden Prairie, MN, US

• Managing Priority 1 Incidents and sending multiple executive communications in a clear, consistent, and timely manner
• Assisting Service Level Owners, Operational Support Managers, and other leaders with war room related processes regarding incident, change, and problem management
• Supporting off-shifts through on-call rotations for 24x7x365 availability
• Lead trainer for new UCC analysts, supporting other trainers with guidance, and developing new training tools and documents
• Supporting continuous improvement through in-depth analysis of both UCC and interdepartmental documentation, processes, and the development of new tools
• Providing guidance to other teams with infrastructure changes by assisting with proper communication, approach, and scheduling

US

• Managing high priority incidents while driving restoration, facilitating communication with the appropriate leadership teams, and performing event correlation
• Monitoring infrastructure and escalating high priority incidents with a multitude of varying tools including HP Openview, BSM, Sitescope, HPPM, VantageView, Agentless, Naviplex, and many others
• Effectively communicating incident status to leadership, awareness to other team members, and turnover to rotating shifts

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Bachelor Of Science (Bs), Cloud Computing

Education record