Robert Storey

Robert Storey Email and Phone Number

Customer Care Billing Specialist at Loop @
Robert Storey's Location
United Kingdom, United Kingdom
Robert Storey's Contact Details

Robert Storey work email

Robert Storey personal email

n/a
About Robert Storey

I am a specialist in recovering customers who feel they have been given poor service by the company. I handle all levels of complaint, stage 1, Stage 2, CCWater, Ofwat, Director level and WATRs cases. I manage my own work/caseload and liaise with key stakeholders to ensure the correct outcome for the company and the customer.I carry out additional tasks to support team leaders, new and existing members of the team as well as other teams around the business including the YW legal team.I also carry out my own analysis of cases to look for patterns as to why cases escalate and suggest ways to prevent further escalation in the future and improve the level of service given to our customers.

Robert Storey's Current Company Details
Loop plc

Loop Plc

Customer Care Billing Specialist at Loop
Robert Storey Work Experience Details
  • Loop Plc
    Customer Care Billing Specialist
    Loop Plc Jul 2022 - Present
    As a specialist, I allocate work, monitor queues, audit and authorise responses to complaint cases and set up the team work plan to ensure everything is covered and the team operates smoothly. I also coach CRMs and carry out analysis for the team leader to use in meetings with senior management. I also attend leadership meetings on behalf of the team and our managers.
  • Yorkshire Water
    Customer Recovery Specialist
    Yorkshire Water Sep 2018 - Jul 2022
    Bradford, West Yorkshire, United Kingdom
    Managing clean and waste water first and second stage complaints, Consumer Council for Water complaints and high profile Director level complaints for Yorkshire Water.
    View
  • Loop Plc
    Customer Care Manager
    Loop Plc Jan 2016 - Sep 2018
    Bradford, United Kingdom
    Resolving customer complaints and queries to ensure a satisfactory outcome for both business and customer alike. I handle complaints for our head of customer services and our directors office, as well as liaising directly with the consumer council for water.I also review closed complaints on a weekly basis, to establish whether they could have been avoided. I then present the data to senior management in preparation for meetings with key stakeholders. This data is used to help identify areas of improvement so that Yorkshire Water can improve it's customer service as a company.
  • Loop Plc
    Customer Relationship Manager
    Loop Plc Mar 2010 - Jan 2016
    Bradford, United Kingdom
    Providing the good people of Yorkshire with any help/assistance with operational issues.
  • Hm Revenue & Customs
    Advisor
    Hm Revenue & Customs Feb 2005 - Jul 2008
    Bradford, West Yorkshire
    Handled pay as you earn, self assessment and tax credits queries for members of the public. Also handled payment queries for employers as well.
    View

Robert Storey Skills

Complaint Management Data Analysis Case Management Customer Satisfaction Call Centers Customer Service Crm Analysis

Robert Storey Education Details

  • Hanson School Bradford
    Hanson School Bradford

Frequently Asked Questions about Robert Storey

What company does Robert Storey work for?

Robert Storey works for Loop Plc

What is Robert Storey's role at the current company?

Robert Storey's current role is Customer Care Billing Specialist at Loop.

What is Robert Storey's email address?

Robert Storey's email address is ro****@****r.co.uk

What schools did Robert Storey attend?

Robert Storey attended Hanson School Bradford.

What skills is Robert Storey known for?

Robert Storey has skills like Complaint Management, Data Analysis, Case Management, Customer Satisfaction, Call Centers, Customer Service, Crm, Analysis.

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