• Acted as an SME for the organization for professional billing policy and workflow. • Created and monitored standard operating procedures, Visio, tip sheets, and QuickStart guides for end users and senior management. • Worked with senior analysts during the acquisition discovery process of new clinics to determine build for new service areas and locations. • Organized solution sessions where stakeholders and decision-makers from CBO, Administration, and Systems identified and resolved key system and systemic organizational failures from implementation.