Robert Stracke Email & Phone Number

Washington, United States

Bellevue, Washington, United States

Major Incident Communications ManagerProviding Major Incident Communications Management for Microsoft’s Identity organization by insuring that external and public communications for incidents involving services managed by our division are timely, properly coordinated with all associated teams, and are accurately documenting the issue for all major.

Seattle

Service Desk Migrations Operations Manager 10/2016 - 03/2018:Currently providing operational tracking and management of financial ownership of toll free (TFN) and direct dial (DID) phone numbers, Agent configuration data and IVR system announcements used by account service desks being migrated from Dell to NTT Data Services as part of the sale of these.

Greater Seattle Area

Provided first and second tier customer support for customers across western Washington. Supported equipment included HP3000, Printronix line printers, HP laser printers and Windows servers. Provided support for hybrid virtual server demo system running Windows server.

Seattle, WA

Provided all aspects of IT support for contracted smaller companies in the Seattle area through support for Office 365, legacy versions of Office, Exchange, Windows Small Business Server, Windows Server 2012 R2.

Seattle, WA

Unfortunately, the contract ended, but I provided data analysis and documentation to support the orderly migration of applications, servers and infrastructure from Windows Server 2003 and 2008 to Windows Server 2012. This was accomplished by utilizing Client Company provided data, server and application configuration data to define groups of applications.

Redmond WA

I provided systems administration, break fix support and Tier 1.0 / Tier 2 support for the lab environments and classroom environments managed by VMC for the Microsoft Learning team.  Supported, administered and performed server builds for physical servers and virtual servers (including Windows Server 2012R2 and previous versions) using imaging.

Greater Seattle Area

I was contracted to Dell Services, planned the orderly migration of applications, servers and infrastructure from one data center to another for Dell’s clients by analyzing various data sets to determine application and server groupings for migration. This was achieved by analysis of application dependencies, network requirements, external dependencies.

Redmond

Contracted to Microsoft for general Server, SAN and network support for Microsoft Office Development labs.2nd tier Support of three labs, hardware, O/S support of all functions within the labs in support of the development teams for Microsoft Office.

While Contracted to Dell Services, planned the orderly migration of applications, servers and infrastructure from one data center to another for Dell’s clients by analyzing various data sets to determine application and server groupings for migration. This was achieved by analysis of application dependencies, network requirements, external dependencies.

Redmond Wa.

While contracted to Microsoft by Comsys, I provided Tier 2 and 3 systems administration and support for Windows servers in the Xbox Live group’s production and test environments at Microsoft. I was also the sole support point for a Microsoft High Performance Computing cluster for the Kinect team.- Managed an independent active directory 2008 forest/domain.

I performed in many roles within Microsoft data center operations: Windows server administration/support, break fix support, technical and non-technical project management, incident management, service management, process development and implementation and many other roles.- Managed server deployment projects into Microsoft data centers worldwide..

Graduation Certificate, Electronics / Ground Radio Repair

Ground Radio Repair School

Diploma, General