Operational Leadership: Successfully oversee daily operations, ensuring seamless workflow and operational excellence. Coordinated with various departments to streamline processes and improve efficiency.Financial Management: Exceeded financial targets by managing EBITDA and P&L responsibilities effectively, achieving a 15% increase in annual revenue. Developed and monitored budgets, identified cost-saving opportunities, and implemented financial controls.Sales Strategy: Designed and executed robust inventory management and sales strategies, driving significant revenue growth. Analysed sales data to identify trends and adjust strategies accordingly, reducing inventory stock holding by 38.5%.Team Development: Recruited, trained, and mentored staff, fostering a high-performance team dedicated to delivering exceptional customer service. Conducted regular performance reviews and provided ongoing coaching and support.Market Analysis: Conducted comprehensive market analysis to stay ahead of book trends, optimizing product offerings to meet customer demands. Utilized data analytics to predict market shifts and adapt strategies proactively.Customer Experience: Enhanced the overall customer experience by implementing service excellence standards and responding to customer feedback. Developed customer loyalty programs and initiatives to increase retention and satisfaction.Strategic Planning: Conducted SWOT analysis to inform strategic decision-making and drive business success. Developed and implemented operational plans to achieve short-term and long-term goals.Key Achievement:Achieved a 15% increase in annual revenue through strategic sales initiatives.Reduced inventory stock holding by 38.5% through efficient inventory management.

Customer Experience: Delivered engaging and safe axe throwing experiences for participants, significantly enhancing customer satisfaction and the facility's reputation. Personalized sessions to cater to different skill levels and group dynamics.Safety Protocols: Rigorously enforced safety protocols, ensuring a secure environment for all guests. Trained new instructors on safety procedures and best practices.Communication Skills: Demonstrated effective communication and interpersonal skills to guide and instruct individuals and groups. Provided clear instructions and feedback to improve participant performance and enjoyment.Team Development: Trained, and mentored staff, fostering a high-performance team dedicated to delivering exceptional customer service. Conducted regular ongoing coaching and support.Key Achievements:Effectively trained and mentored onboarded staff to foster a high-performance team dedicated to delivering exceptional customer service.

Operations Management: Managed daily operations, ensuring seamless functionality and high standards of service. Oversaw scheduling, staffing, and resource allocation to meet operational demands.Compliance and Safety: Ensured strict compliance with PAS5000 and IATP safety regulations, maintaining a safe environment for customers and staff. Implemented safety training programs and conducted regular safety audits.Event Development: Led the development and execution of events, enhancing customer engagement and satisfaction. Collaborated with marketing teams to promote events and drive attendance.Financial Oversight: Managed financial responsibilities, including EBITDA and P&L, contributing to overall profitability. Conducted financial analysis to inform strategic planning and budgeting decisions.Team Leadership: Supervised a diverse team, providing training, support, and performance feedback. Fostered a collaborative and motivated work environment, leading to improved staff retention and performance.Strategic Planning: Conducted SWOT analysis to inform strategic decision-making and drive business success. Developed and implemented operational plans to achieve short-term and long-term goals.Key Achievements:Increased event attendance by 10% through innovative marketing strategies.Improved operational efficiency, reducing costs by 10%.

Culinary Excellence: Prepared and executed high-quality dishes, adhering to the restaurant’s standards and recipes. Maintained consistency in food quality and presentation.Kitchen Management: Managed a fast-paced kitchen environment, ensuring efficient and timely food production. Coordinated with kitchen staff to optimize workflow and reduce wait times.Food Safety: Maintained strict cleanliness and food safety guidelines, ensuring a safe dining experience for customers. Conducted regular inspections to ensure compliance with health and safety regulations.Team Collaboration: Worked closely with kitchen and front-of-house staff to ensure smooth service and a positive customer experience. Participated in team meetings to discuss menu changes and operational improvements.Key Achievements:Achieved a 95% customer satisfaction rate through consistent food quality and service.