Robert Strayer Email & Phone Number

Santa Clara, Ca

Maintain 1500+ Users and 2000+ systems with three other technicians at Texas Instrument’s CampusHelp clients via Remedy ticket system for all level three issues, including hardware/software/networking/printer/projector/phone issuesInventory Control Clerk for all assets on campusActing backup supervisorToshiba/Lenovo/Dell/HP CertifiedAudio/Video support for 400 occupancy conference roomSupport C level executivesResponsible for training and mentoring new… Show more Maintain 1500+ Users and 2000+ systems with three other technicians at Texas Instrument’s CampusHelp clients via Remedy ticket system for all level three issues, including hardware/software/networking/printer/projector/phone issuesInventory Control Clerk for all assets on campusActing backup supervisorToshiba/Lenovo/Dell/HP CertifiedAudio/Video support for 400 occupancy conference roomSupport C level executivesResponsible for training and mentoring new techniciansEstablished many new working protocols for shipping/cloning/imaging/linux processes Show less

Philadelphia Pa

Maintain 15 small business servers/client computers/networksLinux and Windows 2003/2008 Server EnvironmentsVmware and Hyper V Server Environments

Hatfield, Pa

Maintained 25 small business servers/client computers/networks/VOIP phone systemsDealt with in house hosted and onsite Altigen PBX servers and VOIP phonesRepaired computer hardware/software for business and residential customersRepaired VOIP phones, replacing LCD's and circuitry Expert level knowledge of Windows XP, Vista, 7, Server 2003, and Server 2008Installed new VOIP phone systems ranging from 5 - 46 extensions and PBXInstalled whole… Show more Maintained 25 small business servers/client computers/networks/VOIP phone systemsDealt with in house hosted and onsite Altigen PBX servers and VOIP phonesRepaired computer hardware/software for business and residential customersRepaired VOIP phones, replacing LCD's and circuitry Expert level knowledge of Windows XP, Vista, 7, Server 2003, and Server 2008Installed new VOIP phone systems ranging from 5 - 46 extensions and PBXInstalled whole networks(cables/switches/modems/firewalls/patch panels/server racks/servers/client computers/printers)Maintained Altigen PBX's on a daily basis working with workgroups, huntgroups, automated attendants, extensions, licensing, etc.Vast experience in cable termination via jack/cubes/patch panels Acquired personal tools to accomplish all of the above Show less

Jenkintown, Pa

Received and processed packages for courier shipping, including lifting and weighing packages on scale, accessing manifesting software, and generating labels Wrote documents for traces and shipping claims. Sent and received fax transactions. Operated copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Helped customers operate office machines.

Jacksonville, Fl

Supervised 7 associatesMember of Inventory Team & Fork Lift Trainer

Cupertino, Ca

Supervised 12 sales associates and managed entire floor of 50+ associates dailyInventory Team Captain - Led 10 associates during inventory activitiesAttended various District meetings representing the store Lead Supervisor – assisted & trained fellow SupervisorsSafety Team Captain - led 12 high potential associates concerning the store's safety Store Fork Lift Trainer - trained over 30 associates on forklift use

Cupertino, Ca

Managed 8 sales associatesOrganized the department, maximized efficiency and boosted salesIncreased morale with increased coverage and proper schedulingTrained new Department Supervisors

High School Diploma

Technical Management

Information Technology – Computer Network Systems