Information Technology Consultant
CurrentProject lead for Maryland Dept of Information Technology's refresh project. Duties include: Leading team members to re-image and deploy hardware, scheduling deployments with state employees, developing SOPs for different state departments, SharePoint intranet website creation and administration for employees. Provided efficient help desk support to resolve technical issues and improve end-user satisfaction. Installed software programs and ensured their proper functioning on various operating systems. Troubleshot network connectivity problems and implemented solutions to optimize network performance. Troubleshot printers and network connectivity issues Promoted cybersecurity awareness among staff through training sessions and informational materials. Administered computer systems, managed user accounts, and maintained system functionality and security. Analyzed datasets using various statistical methods to extract valuable insights and support decision- making. Suggested/ Developed/ Implemented more efficient methods to document and keep track of assets.