Robert Stroup Email & Phone Number

Fairfax, Virginia, United States

Working the Lead Scheduler position I am responsible for making sure the scheduling team runs smoothly and efficiently. On a daily basis I schedule 100 or more house inspections both by email and phone calls. As a lead I also train employees, problem solve with other departments, interview new candidates, and help in the hiring process. I am proficient in customer service since I am talking with clients all day on the phone. Due to my great customer service I am the only scheduler allowed to schedule for one specific client because they are very difficult to work with. There is also a lot of problem solving involved in the position since there are so many moving parts. The position has increased my all around ability to be a great leader.

As an Operations Manager, I run large scale projects across 7 states managing people anywhere from 3 to 30. While running those projects I manage a team of 6 technicians across 6 states. In charge of the entire hiring process for both technicians and project employees. I personally train everyone to become the best. Before I took over as Operations Manager the company was only able to hire 1 person, I have expanded the company to 8 technicians. As a result of being able to grow the technician side the company more than doubled its business-leading them to expanded into new states.• Scheduling• Managing employees• Payroll• Reimbursements• Hiring• Project coordination• Client Management

Before I was promoted to Operations Manager I was the lead technician. I held the best record in the company for redoes vs installs. I was promoted to Operations Manager within a year. I was a 1 man technician team that required 3 people but I was able to do everything myself because of hard work and a strong work ethic.

Reston, Va

As a Configuration Coordinator I configured Digital Media players so they were ready to have the content sent to them once they were installed into a Government building. I travel to different Government buildings to install the Digital Media Players and the kiosks themselves. To install this equipment I have to go through the normal Government building protocols of checking in with a property manager, going through security, signing in, and following all the building rules. • Tracking inventory• Configuring Digital Media Players for content• Scheduling and booking flights and hotels• Configuring kiosks and Digital Media players then installing them into buildings• Problem-solving when Media Players do not work

Assumed full scope of administrative tasks including but not limited to event logistics, sourcing vendors for collateral materials and signage, accounts payables and receivables. Played an integral role in event management, handling logistical support associated with special events. Collaborated with key members of accounting to help streamline company’s existing business accounting procedures, collections, proof of performance, affidavits and insertion orders from vendors. Assisted in accounting discrepancies and collection efforts.

Leesburge, Va

Managed the Maintenance department consisting of fifty residential properties throughout Northern Virginia. Resolved tenant complaints, enforced occupancy rules, property inspections, sourcing and hiring of all contractors, key liaison with HOA, and oversaw various renovation activities.

Purcellville, Va

Owner/Operator of a dryer vent service business. Managed full scope of financial and business operations including scheduling, customer interaction, staffing, asset management. Oversaw advertising and communications plans.

Sterling, Va

Worked directly with clients providing event planning businesses located throughout East Coast including business events, party/event planning, scheduling, special orders, reservations, problem solving. Highly proficient in managing conflicts with clients when Event delivery did not meet the standards expected.

Purcellville, Va

Skills gained: Teamwork, Knowledge of Pools, Problem Solving• Serviced local swimming pools (cleaning, machine operation, power washing)• Communicated with customers about the state of their poolThis was a summer job for myself while I was in college and the first summer after graduation. At this time I was in the process of starting DryrVent Pro of Va.I was part of a two man team that traveled around Loudoun and Fairfax County servicing pools.

Sterling, Va

Key member of E5’s sales and business development team, identifying promotional opportunities and expanded client base. Promoted from Office Assistant to Market Researcher in one year. Assisted in crafting the marketing messaging and pitch to prospective clients. • Researched and compiled target prospects lists of Fortune 200 companies for campaign pitches• Extensive cold calling• Scheduled sales appointments and follow up, tracking leads and results of pitch meetings.

Muskingum University

Skills gained: Radio Experience, Public Speaking, Commercial Copy Writing• Reported weekly on local and national sports topics• Created copy for both advertisers and on air reportingAs part of one of my communication courses I worked for the local radio and TV stations (below). I did a wide variety of radio tasks ranging from being a host on the radio to writing copy for local comany advertisements.

Muskingum County, Oh

Skills gained: Television Experience, Public Speaking, News Writing, Teamwork• Delivered weekly sports and weather reports as well as general commentary• Wrote and loaded copy for other reportersAlong with working at the local radio station, I also gained experience working for a television station. On Channel 3 I was a sports anchor, copy writer, and a cameraman.

Purcellville, Va

Skills gained: Restaurant Experience, Time Management, Customer Service• Delivered food orders and interacted with customersThis job greatly improved my customer service ability because many customers can be very rude to a delivery driver.

Bachelor'S Degree, Communication, General

Activities and Societies: Channel 3, Muskingum County Local Access Channel (See above for details) Muskingum University Radio Station (See.

Bachelor'S Degree, History

Activities and Societies: Channel 3, Muskingum County Local Access Channel (See above for details) Muskingum University Radio Station (See.

Education record