Operations Supervisor, Air Traffic Control (01/09-11/23) | Air Traffic Controller (09/97-01/09)
Served as a support specialist and leader at the Chicago O’Hare airport responsible for tactical, strategic, and administrative supervision of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management systems, safety reporting, and other areas as assigned. Emphasis on providing safe, orderly, and expeditious movement of aircraft through the National Air Space (NAS) in accordance with proper procedures and directives as a Certified Professional Controller.Leadership Engagement ▬▬▬▬▬▬▬▬▬▬▬✔ Reviewed requests for activities impacting NAS and Special Use Airspace management as a Missions Operational Specialist.✔ Implemented air traffic flow control measures to mitigate delays impacting local and regional air traffic.✔ Set clear individual and unit performance objectives and adjusted work and priorities to meet rapidly changing conditions and demands. Documented lessons learned and implemented process improvements to future operations. ✔ Held individuals accountable for achieving their performance objectives and recognized and rewarded high performance. ✔ Served as a cultural DEI champion that embraced and transcended cultural differences. Ensured equal opportunity for all employees or applicants through compliance with applicable EEO laws and regulations.✔ Successfully created an environment where people thrived and accomplished their best instilling a sense of teamwork to effectively achieve business results. Led, coached, mentored, developed, and provided feedback to employees to support their development. ✔ Ensured traffic management instructions/restrictions were initiated in accordance with established procedures to maintain a safe and expeditious flow of traffic and minimize the impact of heavy flight demands.* continued below *