An informed head with a warm heart, summarizes my approach to leadership. I love to build relationships of trust and a culture of performance. I am an experienced Customer Success, Sales, Customer Operations and Sales Operations executive. My mission is to enable the success of customers, partners, sales, customer success, and operations teams by delivering high-quality services, tools, and processes that enhance internal and customer outcomes and satisfaction. I have successfully created and developed multiple teams from infancy to successful contribution to the organization. I am skilled in process improvement, CRM development and management, change management, and employee development. I have implemented multiple technologies to improve efficiencies and improve customer experience in sales, customer success, and operations teams, and have experience with technologies like Salesforce, Gainsight, Highspot, and Service Cloud. I am fortunate to work in Educational Technology where impacting teacher instruction and student learning is a key mission. I love hearing about the impact our products have on learning. I am happy to connect with other like-minded professionals.