Robert Stutzman Email and Phone Number

2023: Top 5 National Account ManagerQ1 2024: #2 National Account ManagerQ2 2024: #1 National Account ManagerQ3 2024: #1 National Account ManagerExpert in IT/Tech, Accounting/Finance, Engineering, and Legal recruiting working with clients in all 50 states.

• Leading a team of 15 Recruiting Professionals and work directly with 13 businesses concurrently managing over 250M of Software Development Engineer & IT Technology requisitions. Experience leading Recruiting professionals• 6 years of management experience in Human Resources and Operations for teams from 15 to 180 people• Robert proactively escalates systemic issues and identifies the root cause to solve the problem. Over 4 years with Amazon Robert contributed $12.8M of validated cost savings from self-identified innovation projects mitigating emerging and active issues• Driven global TA optimization improvements totaling $4.65M in savings from technology fixes in the Recruiting process in 2022• Increase in team performance of 250% over 3 months with behavioral coaching and SMART plans leading to green to goal performance in Q3 across the team.• Created a global partnership training between Sourcing Recruiters and Recruiting Coordinators to improve candidate scheduling efficiency developing a self-directed training for new employees in 2023 across the AWS organization impacting over 2000 TA professionals• Lean six sigma certified with strong problem statement and data driven analysis skills to drive systemic large scale organizational improvement

• Leading and developing 6 team managers and 120 DART associates as the business owner conducting 120+ performance evaluations• Optimization improvements yielded $4.15 Million over 9 months • Led and developed a team of 4 Team Managers and 87 associates and I am responsible for the development, coaching, and support of associates and Team Managers to provide a world class customer experienceo Improved quality POD metric Deliver Success Rate (DSR) from 70.58% to 75.51% (491 bps improvement) (Goal 74.6%) over 12 weekso Improved POD Positive Response Rate (PRR) metric from 83.33% to 88.34% (501 bps improvement) (Goal 84.9%) over 12 weekso Improved POD Average Handle Time in Recipient from 10:36 to 8:03 (24.1% improvement) (Goal 9:00) over 12 weeks • Extensive knowledge in deep diving & data manipulation including Pivot Table creation and manipulation, & VLOOKUP to identify root causes to complex problems • Successfully executed innovation projects improving late Follow Ups resulting in a decrease of late follow ups from 3.28% to under the 1% goal for the last 8 weeks• Developed Network Outlier Reporting for primary KPIs that is used for over 1200 associates and 90+ Team Managers• Successfully executed transition of 50 Brick and Mortar associates into VCS working with multiple stakeholders including Ops, HR, IT, & Finance• Experience working with multiple stakeholders and communicating effectively to deliver timely results on large scale projects affecting over 1200 associates and leadership• Additional responsibilities include training 1200 associates on new processes across 90+ Team Managers, training and coaching team manager, creating an engaging culture an environment, resolving conflicts, and managing risk for Amazon

• Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.• Hire, lead, and develop a team of customer service associates. Responsible for the overall direction, coordination, motivation, and evaluation of the team.• Carry out the supervisory responsibilities in accordance with Amazon policies and procedures. Additional responsibilities including interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; resolving conflicts, and managing risk for Amazon.• Communicate policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

• Source, phone screen, and present candidate to the hiring manager and guiding the hiring process.• Assist in recruiting qualified candidates through the hiring process, scheduling on-site interviews, and verifying candidate licenses.• Create and maintain active flow of candidates through internet searching, cold calling, networking, and referrals to fill future and current positions.• Navigate applicant tracking system and communicate with recruiters and hiring managers.• Aid in reporting/other duties as assigned, when necessary.• Experience with PeopleSoft and Microsoft Teams

• Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.• Hire, lead, and develop a team of customer service associates. Responsible for the overall direction, coordination, motivation, and evaluation of the team.• Carry out the supervisory responsibilities in accordance with Amazon policies and procedures. Additional responsibilities including interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; resolving conflicts, and managing risk for Amazon.• Communicate policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

• Promote Amazon Prime Student by marketing, and advertising Prime Student to student body of the university• Collaborate and interact with organizations to promote the brand and increase Amazon Prime Student subscriptions• Mentor and assist 10 student brand ambassadors and facilitate 5 campus programs while guiding students and answering day to day questions• Facilitate monthly online calls, nominate for monthly bonuses, and write reports on brand events

• Support and mentor students in everyday challenges and offer resources to help students reach their goals and be successful• Coordinate and plan events throughout the floor to promote campus activity and events within the university to students in the hall• Develop interpersonal relationships with students which helped raise retention rate of students living on campus by 4% from the 2016-2017 academic school year

• Assisted with supervising a call center of 70+ callers and planned themes and incentives to promote high performance • Developed programs to increase productivity and raise contribution rates through incentives which led to raising over $750,000 for student scholarships throughout the academic year• Interviewed and hired new employees and coordinated training sessions for newly hired employees• Analyzed data to wrote nightly reports and sent them to upper management for review of the highlights or problems experienced during shift to increase future performance• Prepared and maintained employee records for hiring paperwork and disciplinary paperwork