Robert Sumner Email & Phone Number

Bellevue, Wa

Responsible for helping to plan and drive the yearly quota distribution process, providing support for process compliance and improvements, and developing field training documentation• Assisted with the management of several key processes related to the distribution of yearly quotas across the U.S. Enterprise Partner Group segment and helped to audit the accuracy and modeling of the dispersal down to the lowest level of granularity.• Calculated quota shifts according to business rules in U.S. Public Sector segment for Controller validation.• Drove several quota/compensation related processes including; quota relief, early renewals, cross segment and international quota shifts, and manual revenue adjustments.• Accountable for reviewing and approving all processed quota shifts in the Quota Shift Tool (QST).• Collaborated with Worldwide Incentive Compensation (WWIC), SMSP Finance, Services Operations, etc. in order to align quota management processes and timelines. • Designed and maintained multiple SharePoint knowledge sites in order to drive standardization and support the quota distribution process, providing all resource material within a centralized location.• Developed a new training initiative encompassing all Center of Excellence procedures in order to onboard new employees.

Redmond, Wa

Responsible for compliance data analysis, operations auditing, and Dynamics CRM administrative duties• Performed weekly/monthly auditing, analysis, and scorecard reporting of Field Compensation Advisor process compliance• Maintained operational reporting with respect to multiple aspects of the WWIC (Worldwide Incentive Compensation) service request process such as; case volume, time to resolve, and hours per status on a regional and individual level • Operated as Dynamics CRM Administrator providing user access control, integrated previously manual WWIC procedures into CRM for a more stream-lined and automated process, and performed system maintenance and ad hoc report creation

Redmond, Wa

Responsible for daily operations, revenue analysis, and team project management• Fielded service requests from worldwide sales personnel regarding revenue and policy clarification• Performed quota/revenue reconciliations in order to ensure data accuracy• Functioned as Team Lead and served as the representative of the team with relation to other managers• Collaborated with other teams on various assignments such as; compliance auditing, service request volume reporting and analysis, and helped to develop support structure for a new quota loading tool

Bellevue, Wa

Responsible for profitability analysis, signing loans, and account maintenance• Performed business profitability analysis in order to qualify a commercial loan’s return on investment• Tracked and reported on $1-$2 million pending mortgage pipeline • Ensured procedural compliance with legal and business regulations• Consulted with customers and recommended products that would fulfill their banking needs

Boca Raton, Fl And Maryville, Tn

• Completed management training program consisting of communication principles, ethics, and product marketing• Managed multiple 6-10 employee departments and reported sales projections, inventory turn-over, and YOY analysis of revenue• Director of inventory control; responsible for ordering, receiving, tracking shrinkage, and accounting for warranty/defective returns• Revamped inventory system and improved accuracy level from 90% to 99.5% in first year of management• Completed additional training to become a “Super User” during inventory database conversion to SAP