Robert Sutton Email & Phone Number

15045 S. Elwood Ave. STE 105 Glenpool, OK 74033

Tulsa, Oklahoma Area

Responsible for Building the Managed Services desk; writing policy, workflow and procedures, as well as hiring, scheduling, and management of Managed Services personnel. Working with RMM tools (SolarWinds N-Able), multiple auditing platforms, and a wide range of different environment, running MS Server OS ranging from 2008-2012r2, with a wide array of.

Responsible for assisting the engineering team with developing solutions for multiple business needs that any of the satellite companies may have, over a wide range of jobsite environments, and inter company, and vendor partnerships. Responsibilities also include assisting users in day to day issues they have, provisioning new hires in the environment (MS.

Tulsa, Oklahoma Area

First ARINC, before being purchased by Rockwell Collins, I was responsible for the deployment of new airlines, new airport contracts, new software packages and software package updates for airlines. Focus for this department includes server 2003/2008r2/XP/WIN7, Active Directory, security groups and permissions, directory security permissions, network.

Manage day to day operations of an over 30 server Wide Area Network. Monitor the health/functionality of the network, analyze data to determine best ways to continue to increase network performance to meet district demand. Work through a Help-Desk database of work orders, with other members of the IT team, in order to resolve a myriad of technical issues.

Worked to resolve client work orders in an effective and productive manner, while also determining which work orders to rout and escalate to varying consultants and specialists at the firm. Supported a variety of clients through on-site visits in Tulsa and the greater Tulsa area, as well as remote support for clients out of state. Work orders ranged from.

Responsible for developing and facilitating core curriculum for advanced wireless services,conducting interviews for qualified candidates/administration of schedule assignments and payroll for 21 reps under my supervision/responsible for all attendance and metrics of those under my supervision.Intimate knowledge of wireless networks and mobile business.